Category Archives: Tips

Tips, Tricks and Traps on Using flowerSoft

flowerSoft Silver 2020 New and Improved Features – Post # 1


These are just some of the new and improved features that are included in the 2020 version of flowerSoft.
Features marked with a gold stat like this one smiling-gold-star-thumb, indicate that to our knowledge, no one else can offer them to you free of charge.

(Please note: This is is going to be a long continuing post, as there is no way I can document all the new and improved features flowerSoft 2020 will offer in one sitting!)

Post # 1

flowerSoft2020_LOGIN

  • Suspend” Orderssmiling-gold-star-thumb
    Ability to “suspend” an order in the middle of taking it, if customer needs to get back to you with additional information.  Once the customer can provide that information, you can bring the order back to the point it was suspended and continue the order entry process without having to re-enter any information previously entered.  flowerSoft will now automatically inform you that you have “suspended” orders waiting to be completed.
  • Obituary Orderssmiling-gold-star-thumb
    Give you the ability to save the deceased’s name, visitation location and address,
    viewing dates and times, funeral date, funeral director, cemetery, delivery instructions and many other pieces of information about the deceased.
    The obits feature will also let you generate a “Thank You” list you can provide the funeral director with the name and addresses of those who purchased flowers from you for the funeral.
    You can also generate a “Thank You” letter you can send or give the the deceased’s family which will also show the name and addressed of those who sent flowers for the funeral.
  •  Customer Order Historysmiling-gold-star-thumb
    Display previous orders from a customer and allows you to duplicate the previous order into a new one if needed.  Except from some minor details, like the delivery date and possibly the card message, this feature saves you from having to type all the data required to complete a new order.
  • Customer Recipient Historysmiling-gold-star-thumb
    flowerSoft will display on demand either all the recipients of your customer’s floral gifts or up to the last 10 most recent recipients of your customer floral gifts.
    One displays all the different recipients your customer has sent a floral gift to and the other one the ten most recent recipients.
    One has no duplicate names and the other one may.
    This lists allow you to select the current order’s recipient name and address from the lists and save you from needing to type it into the computer.
    Of course, if the recipient is not on the lists, their name and address will be saved so that it will be available in the future.
  • Alpha-Numeric Account Numbers.  smiling-gold-star-thumb
    Although 95% of your customer account numbers are or will be based on their telephone number digits, as in 9177979144, flowerSoft also allows you to have account numbers that contain a combination of numbers and letters or just letters.
    For example, you can have the account number for a customer be something like GEORGES or GSIMON or GS2020.
    More important, if the customer calls and your clerk happens to ask them for their phone number, flowerSoft will still find the alpha-numeric account.
    For example, if the clerk types in 9177979144 into the account number field and flowerSoft does not find that account number in the database, it will search for the phone number entered in the database and display the correct account number if it is successful in finding a match.
  • “Restricted Use” Accounts.   smiling-gold-star-thumb
    flowerSoft will let your customer determine who can or cannot place orders charged to their account.
    If you or one of your clerks is taking an order from one of your customers with a “restricted use” account, flowerSoft will ask for the name of the person placing the order and check it against the customer’s list of names that are authorized to order in their behalf.
    In addition, since a name is pretty easy to be overheard, a password can also be added to each of the names that are authorized to order.  In such a case, flowerSoft will also ask for the password.  If the name and/or password do not match a name on the list, the clerk will not be able to keep entering the order in the computer.
  • Enclosure Card Codes.   smiling-gold-star-thumb
    flowerSoft allows you to define and unlimited number of enclosure card codes, such as HB for Happy Birthday or HA for Happy Anniversary or WDS for With Deepest Sympathy that not only save you from having to type them but also provide the correct “occasion” for the order.
    So HB will provide “Birthday” as the occasion for the order and WDS will provide “Sympathy” as the occasion.
    In addition, flowerSoft allows to have 3 different formats for your enclosure cards, as well as “long” and “short” cards.  “Long” cards can have up to 9 lines of formatted text.
    While short card are limited to 5 lines of text, they offer the ability to have up to 3 different cards in one order.
  • Enclosure Card Signatures.   smiling-gold-star-thumb
    If you are lucky enough to have a very good business account with a name like Deciphera Pharmaceuticals or Clarence M Kelly and Associates.
    If they place a lot of orders with you,  you will appreciate flowerSoft’s enclosure card signature feature.
    This feature allows to save one or more “default” signatures for your accounts.
    Let’s say for example that Deciphera Pharmaceuticals regularly sends floral gifts to employees celebrating birthdays or anniversaries.
    So today you get an order from Deciphera Pharmaceuticals and they want their enclosure card to to read:
    Happy Anniversary!
    Wishing you Jeff and your wife Cris a very happy anniversary.
    From all your bosses and fellow employees at
    Deciphera Pharmaceuticals
    If they do regularly, you will love the income it produces but you hate the though of you or one of your employees having to type “From all your bosses and fellow employees at Deciphera Pharmaceuticals” each time they place such an order without making a mistake or just because of the amount of time it takes.
    flowerSoft to the rescue!
    With the enclosure card signature feature, you can save up to 4 lines of text as a “default” signature for each customer you have.
    Not only that, but you can have as many “default” signatures for each customer as you feel is necessary.
    So if the customer’s card signatures differ for different occasions, you can have “default” signatures for birthdays, anniversaries, sympathy or any other occasion you can think of.
    When you are entering an order from a customer that has a “default” signature on file, flowerSoft will alert you as soon as you enter the card message area.
    When it comes time to sign the card with the customer’s name, all you or your employee have to do is put an asterisk (*) at the location where you want the signature to begin or in the case of several “default” signatures for a customer, bring up a list of all the signatures and select the appropriate one.
    Nothing could be easier.  You will love this feature!
  • Delivery Dates by Day Name   smiling-gold-star-thumb
    Normally, flowerSoft defaults the delivery date to today’s date, placing it in the field as soon as you enter it.  However, many times the delivery date is not in the date the customer calls to place the order.
    flowerSoft gives you a couple of ways to alter the “default” date it has placed in the delivery date field.
    One is very simple, if the delivery date in the field is 09/13/2019 for example, you can add 1 day to it by hitting the plus (+) key on your keyboard.  You can keep doing this until you get to the correct date or, if you pass it, you can hit the minus (-) key to deduct a day from what is shown.
    However, many times the customer will say “I want the delivery next Wednesday” and now you are left guessing which date that is.
    flowerSoft does allow you to bring up a 3-month calendar by just hitting a key and they highlighting next Wednesday’s date and selecting it.  flowerSoft will fill the delivery date field with the correct date.  Yet, there is an easier way.
    Today is Friday.  If a customer asks for a delivery date of Wednesday, all you need to do is type “wed” in the field and flowersoft will bring up the correct date, 09/18/2019.  If they ask for a delivery date of a week from Wednesday, you type “nwed” and flowerSoft will supply 09/25/2019.
    You can preceed the 3-letter abbreviation of each day by up to 7 “n”‘s as in “nnnnnnnwed” to get a date of 11/06/2019.  Each “n” represents one week from the coming Wednesday or whatever day of the week is indicated by the 3-letter abbreviation.  Of course taking this that far is ridiculous, you are better off bring up the 3-month calendar but for one or two weeks, it is a time saver.
  • Delivery Time Slot   smiling-gold-star-thumb
    This is a new flowerSoft 2020 feature.
    Previous versions of flowerSoft used to provide you with a delivery time field where you could add a delivery time.  The delivery times used to be preceded by a “BEF.” or an “AFT.”, so you would have delivery times such as “BEF. 2PM” or “AFT. 4PM” which were very imprecise.  “BEF. 2PM” could be at 9 o’clock in the morning and “AFT. 4PM” cold be 7 o’clock at night.
    In the 2020 version, flowerSoft will use “Delivery Time Slots” instead of “Delivery Time”.  Delivery time slots will be defined by you the user, based on what works for your particular shop.
    Delivery time slots can range from a couple of hours to several hours.  You decide.
    There are 10 delivery slots available.  You do not have to use them all.
    flowerSoft needs to reserve  2 of the slots.  One, slot #0 when there is no delivery time specified and the order can be delivered any time it is convenient for you.
    The other one, slot #9 is reserved for pick ups and no delivery is required.
    In addition to more flexibility with your delivery times, delivery slots allow you to impose an additional “service” charge if the delivery requested by the customer warrants the extra charge.  For example, if the customer requires that the items be delivered between 9:00 am and 11:am and that creates an additional delivery expense for you, you can associate an additional “service” charge with that delivery slot and it will be automatically charged to the order.
    This is an additional service charge, so if you would normally have a standard service charge, this time slot charge would be added to it.
    This additional service charge can be removed by you or your employee if necessary.
    We want to thank Sam of San Rafael Florist for requesting this new feature.  It is a great idea.  Thank you, Sam.

Tip #288-Bad Checks


Tip #288
Bad Checks

There are times when a customer’s check will come back as “Insufficient Funds” along with the amount your bank is charging you for processing that check.  Hopefully, this will not happen to you often.  But if it does, in most cases (if not all) you will want to recoup these bank charges from the customer.  This post will tell you how to do that.

First of all, there are 2 different types of bad checks, the ones entered through the accounts receivable module and the ones entered at the point of sale module.

Let’s start by saying that you should never accept a check from a customer through a “999” sale because if the check “bounces” there is no way for you to recoup the money.
I would not even accept a check from a customer if I don’t have a backup credit card to charge in case the check is no good.

Most “bad” checks will be entered through the A/R module and that is why there is a specific menu option to handle them.

badchecks01

Upon selecting this option, you will be presented with the following screens…

badchecks02

You will need to enter the account number and the correct check number of the “bad” check.  This should be easily available to you from the bank but if it is not you can always find it through the A/R module.  Once you have the correct account and check number entered, flowerSoft will allow you to continue…

badchecks03

flowerSoft will supply the check amount and let you enter the bank charge you want to recoup.  It then informs you of the total amount the customer will be charged back.

Since this is a check entered through the A/R module, it will have one or more ON ACCOUNT invoices linked to it.  So instead of adding a new charge for $220.oo in this example, what flowerSoft will do is void the payment, restoring all the original outstanding amounts for the invoices it paid, and then just add an additional charge for the bank charge.

badchecks04

If you go and look at the original payment, you will see that it has been marked as void.

badchecks05

So if you now look into the customer’s account, you will see that the payment is not even shown but a charge back amount is now visible.

badchecks06

That is how you handle a payment made through the A/R module when the check comes back as “Insufficient Funds” or any other reason for that matter.

However, if the “bad” check was accepted through the POS module, we need to use a different method to charge back the customer.

First you need to bring up the invoice that was paid with the “bad” check.
Once you have it on the screen, you will need to update the record and indicate why you are doing so…

badchecks09

Next, you will need to navigate to the products screen and add a line item for the chargeback…

badchecks07

In order to add what the bank charged you for the returned check, you will need to have an item code for the chargeback.  The code name and description is entirely up to you but you must make sure that it is marked as a tax free item.

badchecks08

Once you have an item code for the chargeback, you can enter it on the next available line in the order.

badchecks10

By the way, you can make the chargeback amount to the customer greater than what the bank charged you if you want to cover your additional expenses.

Once this line item is added, you must change the method of payment from check, to either ON ACCOUNT or CREDIT CARD if you have a backup credit card for this customer.  Remember that since flowerSoft does not store credit card numbers,  to have a backup credit card for the customer, the customer must have made a previous purchase using a credit card.

So now you must go to the method of payment screen and change the method of payment to ON ACCOUNT or CREDIT CARD.

badchecks11

Notice that the order is still a taxable order and that even though the Subtotal amount has changed to $90.00, the taxable amount remains at $60.00 and the Sales Tax amount remains the same as it was.

Those are the steps needed to charge the customer back for a returned check accepted through the POS module.  A little more complicated than a check accepted through the A/R module but still a fairly simple process.

The one thing to remember is that you must make your chargeback item code as a tax free item, otherwise flowerSoft would calculate sales tax on $90.00 instead of $60.00

If you have any questions or comments, please let me know.

 

 

 

 

 

 

Tip #283 – Default Delivery Date and Sentriment


Tip #283
Default Delivery Date and Sentiment

In our endless quest to make order entry more efficient, I have added a new feature to flowerSoft 2016 which may not prove to be very useful for this holiday since most of you do not have it yet.

From the Manager’s menu > System Information > Defaults, flowerSoft will now allow you to set a default delivery date for a holiday (or any day) and a sentiment associated with that date. For example, you could set the default delivery date for next Valentine’s Day as 02/13/2017 (or 02/14/2017 if you prefer) and a sentiment of “HAPPY VALENTINE’S DAY”.

In the defaults settings (page 1) you will now see 3 new fields. If you leave the default delivery date blank, the feature will be disabled. If the default delivery date is earlier that today’s date, the feature will also be disabled.

DefaultDate01

In the “Default Delivery Date” field you will enter the date you want displayed for delivery and the sentiment code associated with that date.

For illustration purposes, I set up my default delivery date as 05/08/2016 and my default sentiment code as HMD for Happy Mother’s Day.
You may want to set your default delivery date to the day before the actual holiday which in this case would have been 05/07/2016 had you wanted to encourage early deliveries.

So now the default settings for the default delivery date are set.

DefaultDate03

Upon first entering the first line of the enclosure card, flowerSoft will take a look at the defaults record and see if you have defined a default delivery date. If you have, if will automatically supply the delivery date and the sentiment code associated with that date, if there is one.
The reason flowerSoft only supplies the code is in case if you do not need that sentiment for a specific order, it will be easier to erase or type another sentiment code. Once you hit <Enter> past the sentiment code, the sentiment wording and its associated occasion will be displayed.

DefaultDate02
When you enter the delivery date field, the “default” date will be already displayed. However, you can easily increase (+) or decrease (-) the delivery date by pressing the plus or minus keys.
All other features associated with the delivery date remain active, so you can still use the first 2 letters of the delivery day or bring up the calendar by pressing F9.

DefaultDate04

Once this new feature is implemented in your system, the delivery date will no longer be blank when you first enter it.
It will either have the default delivery date, if there is one defined for a date greater than today’s date or it will show today’s date if no default delivery date is defined.
You can increase or decrease the delivery day by pressing the plus or minus keys.
So if you find it easier to hit the plus key 4 times to get to next Tuesday instead of typing TU, you can now do that.
If you accidentally hit the plus key too many times and go past your desired delivery date, you can then hit the minus key to go back one day at a time.

Even though you may not have this new feature yet, you can still define a default sentiment code and then you may enter it by just typing a period from the first line of the card message.
The advantage of using sentiment codes is that they have an occasion associated with them so all your Valentine and Mother’s Day orders will have the HOLIDAY occasion and will be included when you do your occasion reminders next year.

As usual, if you can think of any improvements that can be made to this feature please let me know.

 

 

 

Tip #238 – Enclosure Cards Your Way


Tip #238
Enclosure Cards Your Way

Every so often I will get a call about the formatting of words in the enclosure card.
Most of the time, those asking the question, either do not know that flowerSoft formats the card message as indicated in the “defaults” settings or know how to get to those settings in order to change them.

flowerSoft will format your enclosure card in one of three different ways:

  1. flowerSoft will capitalize the first letter of every word. So, if for example, you type “I love you” flowerSoft will format that line as “I Love You”
    This is OK in most cases, but sometimes it produces undesirable effects. Let’s say you type “NYC Dept. of Public Works”. flowerSoft will convert that sentence to “Nyc Dept. Of Public Works”.
    There isn’t much you can do to prevent that exempt perhaps separate each letter with a space as in “N Y C Dept. of Public Works” to get “N Y C Dept. Of Public Works”.
  2. The second option you have is to be in total control. flowerSoft will not try to format anything you type. If you want a letter or word in CAPS, you have to type it that way.
  3. The last option is to have flowerSoft capitalize all the letters in the card. So if you type “I love you”, flowerSoft will make it “I LOVE YOU”.

You can select which option you want to use by following this path from the main menu: M > S > D > 1 > 1 (in most cases) > U and then navigating to page #19 by hitting the <Page Down> key.

and then entering the number of the style you want flowerSoft to use in the red box.

Watch this video: 

However, if you like style 1, where flowerSoft capitalizes the first letter of each word, but run into the “Nyc Dept. Of Public Works” formatting problem occasionally, you can change the formatting for that order only by pressing F9 and selecting style #2. That style will remain in effect for that order only. On the next order, the style will go back to the default style.

Watch this video:

Have a nice weekend!

Tip #215 – Paying CODs and Pay on Pick Up Orders


Tip #215
Paying Outstanding CODs and Pay on Pick Up Orders

When you enter an order with a COD or Pay on P/UP method of payment, you will not be able to pay that order by updating and changing the method of payment.

The outstanding orders must be paid using the following method:

 

Please note:

  1. Method of payment on the invoice will be changed by flowerSoft, not you, from COD or Pay on P/UP to whatever method you selected for payment.
  2. Use the number in from of the method of payment to select that method of payment.
  3. If you selected credit card and the transaction was approved a token and approval number will show on the screen.

     

Tip #214 – Form Letters Using Word & Mail Merge


Tip #214
Form Letters Using Word & Mail Merge

As you probably know, flowerSoft lets you type your own form letters through its database. However, a database is not a word processor and when compared to something like Word, does a pretty poor job of formatting a letter.
A database however, does a great job of locating and selecting records that can then be used to generate the form letters.
In the past, I’ve tried to provide several form letters and let you pick which one you want to use. However, everyone has their own opinion of what the letters should look like and I’ve been making changes to the letters on an individual basis.

I have decided that it is much better for all involved, to let you use Word to write your own form letters and teach you how to use the data extracted from flowerSoft to generate the letters. It is not that difficult.
The examples shown here were created with Word 2007. Other versions of Word should be very similar.
I am also assuming that you will be using your own letterheads for this process. If you are printing on plain paper, you will need to add your name and address to the top of the letter.

Here is how to do it…

  1. Open Microsoft Word (yes, it is required) and create your form letter.

    The first thing you need to do when you open your blank document is to use the line spacing option and select to remove the space after a Paragraph. See below…

    The reason we need to do this is that Word’s mail merge inserts a space after each line of the address block and it just does not look good.

  2. Now type your letter. Just the body of the letter, do not enter a customer’s address or a salutation. It should look something like this…

After you have composed your letter, save it giving it a name that you will remember later. For example, we could call this one “New Recipient Letter”

  1. Now we will need to extract the recipient data in flowerSoft to use with the form letter. Here is how we do that:
  • Go to the Manager’s menu and select the Marketing option. From there, select the Import/Export option.

    From there select the Export Recipients to a CSV file option

    Since this is a letter to be sent to new recipients, we are going to select option #4 of the menu.
    You could also use option #5 if you want but that option will select recipients you’ve delivered to before and might have gotten the letter already.

    Next, answer all the questions flowerSoft will ask…

So not we have our data source for the form letters. Please remember the name and location of the file, you will need it later.
I suggest saving all the data files to the \FSROOT\EXPORT folder, that way you will always know where to find them later.

  1. Now let’s open up the form letter you created before and see what we have to do now.

    Notice the Mailings tab. Click on it.

    Click on the Select Recipients option and then click on the Use Existing List option.

    Navigate to the location where you stored the recipients list. This would be \FSROOT\EXPORT\ unless you used something different, and find your file.

    Once you select the file, Word will pop up the window below asking to verify the data layout.

    Just click on OK. Do not select any other options.

    After you click on OK, Word will display the document again…

    Now is time to insert the data we want to extract from our recipient file.

    The first thing we want to do, assuming you are using a single window envelope, is place the recipient’s address on the letter.

    We do this by selecting the “Address Block” from the Mailings tab.

    You can experiment with the location but I’ve found that entering the data starting 5 or 6 lines from the top of the letter works well.

    Never print all your letters without first checking to see that the customer’s address shows through the envelope’s window.

    Print just one letter to verify correctness of the address block position.

    When you click on Address Block, Word will again display this window…

    And you should just click on OK again.

    Next, Word will show you how it will format the Address Block. Because of the way flowerSoft names the recipient’s name field, Word will not select it as part of the address block.

    All you have to do to fix this is click on the Match Fields button.

    Click on the down arrowhead for the “First Name field…

    And select Recipient Name from the list of fields.

    Do not try to match the “Last Name” or any of the other fields marked (not matched). Just click OK.

    Word will now display the correct address block.

    Click on OK and Word will insert the address block on the letter.

    Now let’s insert the Greeting Line. Click on the Greeting Line option of the Mailings tab.

    Word will respond with this…

    As you can see, Word has the correct data for the greeting line, so all we have to do is click OK.

    And Word will insert the greeting line tag on the letter.

    The last action to take is to tell Word to create the merge…

    We do that by clicking on the Finish & Merge option.

    We should select the “Edit Individual Documents” option unless you are absolutely sure everything is correct.

    Word will then ask if you want to merge all the records or just the current one. Select all the records…

    Word will then display all the merged records on the screen.
    You can review all the letters and make corrections as necessary and then print them.

    That is all there is to it. It takes a lot longer to explain the process than to actually do it.

    This method of doing form letters allows you a lot more flexibility.

    Since Word is doing the printing, you can select any font you like and you can print to any printer, even host-based printers.

    If you have any questions, please let me know.

     

     

     

 

Tip #213 – Mass Mailings (Exporting Your Top Accounts)


Tip #213
Mass Mailings (Exporting Your Top Accounts)

Suppose you want to do (or have someone do for you) a mass mailing to your top accounts. How would you go about it?

Here is how…

Go to Manager’s menu – Client Operations


  • Select Option #5 – YTD Purchases


  • Select Option F – Same as Above but for Any Period (Option E does only 1 year)


  • Select a period of time to calculate


  • Let flowerSoft run through your accounts and calculate the purchases for the period selected.


  • When flowerSoft finishes calculating the purchases, it will ask you how many you want to print.

    Select the number of records you want to export and print to the screen (unless you want a hard copy).

    You must print either to paper or the screen as this is what actually ranks the customers.


  • flowerSoft will then ask you if you want to export the accounts. Answer “Y”.


  • Tell flowerSoft where you want the exported csv file to be placed and what name to give it.


  • flowerSoft will give you a chance to change your mind or correct a mistake.


  • More than likely, you will not want to print address labels for the top accounts but if you do, answer “Y”

    The label size is the standard 1″ x 2 5/8″ , 3-across.


  • flowerSoft will first print to the screen (unless told otherwise) the accounts in rank # order.

 


 

and export the csv file with the name you gave it to the location you specified.


 

If you had the accounts already ranked as you wanted, you could do the following…

  • Import/Export Menu option of the Manager’s Client Operations menu.

 



  • The select option C – Export Clients to a CSV File.

  • Select the customers by rank (option R)


  • Tell flowerSoft the highest rank to select…


  • Give the csv file a name…


  • Verify the file name…


  • Then tell flowerSoft where you want the file placed…


  • Answer the question about exporting the headings. Accept the default unless you know better…


  • flowerSoft will tell you how many records were exported.

(Notice that is a couple less than what you asked for, but now you know why.)


  • flowerSoft will then ask you if you want to see the information exported…


  • Answer “Y” if you want to see it or send it to someone directly from Excel.


Note that the file is exported in customer name order, not customer rank order.

Probably takes longer to explain this it than to actually do it.

 


Tip #205 – Exporting Your Customer Data to Excel


Tip #205
Exporting Your Customer Data to Excel

There will be times when you’ll need to export your customer data to another program or service that will require you to give them your customer data in a format they can understand.

flowerSoft allows you to export your data to a csv file which can be read by Excel and many other programs. Here are the 15 steps you need to take…

  1. Go to the Manager’s menu

2. Select Client Operations 

3. Select Import/Export menu 


4.  Select C. Export Clients to a CSV File 

5.  Select which clients you want to export.
Option 1 selects all your clients. Other options are self-explanatory. 

6.  If you want to select a specific group of client from the group of clients requested above, enter “Y”es, otherwise accept the default of “N”o. 

7.Give the file to be exported a name. Do not include the extension, which will be .csv. Enter only the name. You will need to remember this name later. 

8.  Give flowerSoft the OK to create the file. 

9.  Enter the path (location in your hard drive) where the file should be placed once it is created. You will need to remember where you placed this file. 

10.  Tell flowerSoft if you want to export the field headings or not. It defaults to “Y”es. 

11.  flowerSoft will select the records requested and tell you how many client records were exported. 

12.  flowerSoft will ask you if you want to see the information exported. If you answer “Y”es you will need to have Excel or some other program like Excel that will allow you to view the file. 

13.  flowerSoft will open the file in Excel

14.  If you are mailing to another person or organization, select to send the file as an attachment. 

15.  Enter the email address where you want the file sent, add something to the body of the email and send.

Tip #204 – Bad Check Charge Back


Tip #204
Bad Check Charge Back

It has happened to most of us. We get a check from a customer, we deposit it and a couple of days later we get a letter from the bank telling us that the check from the customer bounced along with a $20 to $30 charge.

So how do we recoup that money?

flowerSoft has always given you to option to debit a customer’s account for the total of the check plus any bank charges, but now flowerSoft goes a step further and (if possible) it will reverse the effect the bad check had on the customer’s account.

In other words, it will void the check and remove the amount paid from the invoices it affected. It will then add a debit for the amount of the bank charge.

This is particularly good news for those of you who send “open-item” statements, since now all those invoices that were marked as paid will show again on the statements instead of one lump sum that is difficult to explain.

Here is how to enter a bad check chargeback…

These are the invoices paid by the bad check (check #104)

Step 1 – Go to the Accounts Receivable menu and select option P – Payments/Credits/Debits

Step 2 – Select option C – Charge Back a Returned Check

Step 3 – Enter pertinent information. Once you enter the payment reference number (check number) flowerSoft will display a list of payments for that customer using that reference number.

Yes, as horrible as that is, some of you enter the same reference number every time you get a payment from a customer, so I have to make sure you are selecting the correct one.

Step 4 – Tell flowerSoft everything is OK.

flowerSoft will then tell you if the charge back was successful.

The is the way the invoices for the customer’s account will look now…

Easy as pie.