Welcome to the flowerSoft Silver Blog!


Welcome to the flowerSoft Silver blog.
We are starting our 30th year in business!
Yet, we are constantly improving and adding new features to the program in an effort to make it as good as any software can be.
If you are a flowerSoft user, feel free to comment on the program.
What you would like to see added or improved.
If you are a florist but not a flowerSoft user, feel free to ask any questions about flowerSoft and explore all of its features.  We can give you a web demo if you have an interest.

Thank you!

Obtaining the Carrier’s Name for Existing Cell Phones


OK, so the easy part is getting the carrier’s name on a new cell phone when you are entering a new customer into the system, but what do you do about the hundreds of cell phones already in your system?  How do you get the carrier’s name for those?

Well, let me first start by saying that it is not going to be a walk in the park.
flowerSoft will give you several ways to obtain the carrier’s name but they all require work on your part if you want to get them all at one time or in a short period of time.
However, if you are not in such a big hurry, flowerSoft gives you another way to get the carrier’s name that is a lot less work-intensive.

Let’s start with the way that requires quite a bit of work from you and/or your staff.

flowerSoft has a new menu option that will print you a list of all the cell phones in your system that do not have a carrier linked to them.  In most of your cases, that is every cell phone you have for your customers.
So if you are very slow during the summer months and have staff members not having much to do, you can go to the Manager’s menu, Marketing and then Access My E-Mail Database.

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In there, you will find an option to get a list of cell phones without a carrier.

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flowerSoft will then print you a list of all the cell phones you have in your database that do no have a linked wireless carrier.  This will most likely be every cell phone you have on file, so the list could be very large.  However, flowerSoft will allow you to select only your active accounts…

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flowerSoft will default to a date 1 year prior to today’s date but you can make this date anything you want.

The list looks like this…

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The list will give you the account name, the account number the cell number and the last purchase date.  You would then need to go to each of the accounts, call the customer and get the wireless provider name for their cell phone.

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You would then select the carrier’s name from the list and the flowerSoft will create an email address for the cell phone in a format similar to this: 9177979144.@mms.att.net

If you need to add a new carrier to the mist, make sure its gateway reads .mms or .rms
.sms gateways do not support email to text or the ability to include pictures.

As I previously said, this is a labor intensive method, as it requires calling each customer and obtaining the carrier’s name.  You may not have the personnel or time to use this method but it is the only way to get a carrier’s name for the cell phones on file.

Luckily, flowerSoft provides another method to obtain the carrier’s name for existing cell phones which is a lot less labor-intensive, but it does require the customer calling you to place an order.

If an existing customer with a cell phone on file calls you to place an order (a repeat customer), after the customer is brought up on the screen flowerSoft will display the following message…

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If you answer “Y”es to the question above, flowerSoft will bring up the list of the most popular wireless carriers for you to pick one from…

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Once you pick the carrier, flowerSoft will add an email address for their cell phone and order and delivery confirmations will start going to their cell automatically.
Remember that this is in addition to any other email address the customer has on file with you.

This new feature is an option you have, you do not have to get a carrier’s name for the cell phone if you do not want to and everything will keep working as before.

I will probably also add a field to the “defaults” file that will allow you to tell flowerSoft that you do not want to get carrier’s name from the customers with cell phones and then the questions and messages about getting the carrier’s name will not come up.

Update:
I have added a field in the “Defaults” file that will allow you to either use this new feature or pass on it.
Simply go to the Manager’s menu and access the Defaults menu option.
The navigate to page 9 and towards the bottom of the screen, you will see this new new question:

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Please note that the default is “Y” so if you do NOT want the questions about the wireless cell phone provider to come up, you are going to have to enter a “N” in this field.

I am sure as the shops that are testing this new feature use it for a bit, they will have some suggestions for improvements which we will be happy to make.

Again, if you want to be part of the testing group, just let me know and I will update you flowerSoft program.

Thanks.

 

E-Mail to Cell Phone, How it Works…


I am sure must of you have collected hundreds of cell phone numbers from customers.
Unfortunately, at the time you collected those numbers you did not ask the customer who their cell phone carrier was.  Without knowing who the cell phone carrier is, e-mails to cell phone are not possible.

However, on new cell phones collected, flowerSoft will now ask you for the name of the carrier.  If you get that information from the customer, flowerSoft will start sending order and delivery confirmations (including pictures of the arrangements if you take them) to that cell phone as text messages.  If you, in addition to the cell phone, also get an e-mail address for the customer the confirmations will go to both the e-mail address and the cell phone as a text message.

So on new cell phones collected, there is very little you have to do to get this new flowerSoft feature going.  Basically, all you have to do is get the name of the customer’s cell phone carrier and then select that carrier from a list flowerSoft will display, like this:

  1. Enter a phone number for the customer as you would normally do.
    If the phone number is for a cell phone make sure you do not enter it in the Business Phone or Home Phone fields.

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2.  When you get to the Cell Phone field, enter the cell phone number there.

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3.  Once you enter a cell phone number in the cell phone field, flowerSoft will display  a list of the most used MMS carriers for you to select one.  If the customer’s carrier is not there, flowerSoft will let you add a new carrier to the list but not from here.

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4. At the end of the new customer entry process, flowerSoft will ask you to enter an e-mail address for the new customer…

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If you enter an address there, order and delivery confirmations will go to both the cell phone and the email address.  If you don’t, then only the cell phone will receive the confirmations as text messages.

On the next post we will tackle the problem of obtaining the carrier names for the cell numbers already on file.

 

 

Coming Soon


Coming Soon, E-Mails to Cell Phones

We have finished preliminary work on programs that will allow you to send order and delivery confirmation emails as well as occasion reminder emails to customer cell phones as a text message.  We will begin testing it next week.
All you are required to do is ask the customer for his or her cell phone carrier.  flowerSoft has a database containing the most popular carriers and their gateways.  Once that information is on file, flowerSoft will automatically add an email address for the cell phone.  Something like this: 9177979144@vzwpix.com
Now when the customer places an order, the order and delivery confirmation will automatically go to the cell phone.  This would be in addition to any normal e-mail address the customer has on file with you.  So even if a customer does not have an e-mail address on file, he or she can still receive order, delivery and occasion reminder emails.  Even pictures can be sent to a cell phone as a text message.

Texts are delivered immediately and directly to a device that most of us have with us at all times. Not as many of us are checking email on such a regular basis – even if someone owns a phone capable of sending and receiving email, there’s no guarantee email is being checked as regularly as text messages. SMS messages have more of a sense of urgency, whereas email tends to be seen as information that can be responded to at a later date. With cell numbers typically more closely guarded than email addresses, a text message also represents a more personal and intimate connection.

So, if you want to be part of the test group, let us know and we’ll set you up.

It does make you think!


It does make you think!

TWO TOUGH QUESTIONS

Question 1:
If you knew a woman who was pregnant,
Who had 8 kids already,
Three who were deaf,
Two who were blind,
One mentally retarded,
And she had syphilis,
Would you recommend that she have an abortion?

Read the next question before looking at the response for this one…

 

Question 2:
It is time to elect a new world leader, and only your vote counts,
here are the facts about the three candidates- AB, and C:

Candidate A: 
Associates with crooked politicians, and consults with astrologists,
He’s had two mistresses,
He also chain smokes,
And drinks 8 to 10 martinis a day.

Candidate B: 
He was kicked out of office twice,
Sleeps until noon,
Used opium in college,
And drinks a quart of whiskey every evening.

Candidate C: 
He is a decorated war hero.
He’s a vegetarian,
Doesn’t smoke,
Drinks an occasional beer, and never committed adultery.

Which of these candidates would be your choice?

Decide first … No peeking, and then scroll down for the response.

 

 

 

 

Candidate A is Franklin D. Roosevelt.
Candidate B is Winston Churchill.
Candidate C is Adolph Hitler.

 
And, by the way, on your answer to the abortion question:

 

If you said YES, you just killed Beethoven.

Pretty interesting isn’t it?

Makes a person think before judging someone.

Remember:

Amateurs … Built the Ark.
Professionals … Built the Titanic.

 

 

Making Sure TLS 1.2 is Being Used


Making Sure TLS 1.2 is Being Used

Even if your flowerSoft is using the latest version of the credit card approval program, which uses TLS 1.2, your computer may still be using TLS 1.0.

To make sure your computers are using TLS 1.2 during credit card approvals and not TLS 1.0, bring up you Internet Explorer (I am using Internet Explorer 11) and follow these steps …

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  1. Click on “Tools”

 

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2. Click on “Internet Options”

 

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3. Click on the “Advanced” tab

 

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4. Scroll all the way down to the bottom of the security section options and make sure “Use TLS 1.0” is un-checked and make sure “Use TLS 1.2” is checked.

Remember that as of July 1st, 2018, computers still using TLS 1.0 will not be able to get credit card approvals.

 

If You Have Any of These…


If You Have Any of These…

If you have any computers running Windows 7, Windows Server 2008 R2 or Windows 8, Windows has support for TLS 1.2 but it is disabled by default and you might need to enable it.  Here is how…

Internet Explorer

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The following window should appear… click on Internet options

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Now this window will pop up…click on Advanced

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Next, this window will display…

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Scroll to the bottom of the window and make sure the “Use TLS 1.2” option is checked.
If it is not, check it.

After you are done, close the windows by hitting the red “x”.
That is all you have to do.

If you use Chrome as your web browser, the use of TLS 1.2 should be automatic.
I don’t think there is a way for you to set that option.

Of course, you also have to have flowerSoft’s latest version of the credit card approval program.

 

Final Warning!


Final Warning!

This is the notice we received from Cayan today.

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This is the email you should have received from Cayan today…

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If your systems are running TLS 1.0 you may see service disruptions starting as early as this Friday.

Some of you experienced service disruptions as early as May 11th, right in the middle of the Mother’s Day crunch.  We got Cayan to roll back the change at that time but no longer.  This is from an email I received from Cayan today:

Hi George,

Our release schedule puts this change around Friday of this week. I do not believe we can delay rolling this out any past that. Do you believe everyone will be updated by then? “

Here is what I answered:

Hi Evan,
I have updated as many customers as I could but I am afraid some will still not be updated by Friday.
The flowerSoft customers that have not been updated have either not given us access to their systems or they have computers running Windows Server 2003 and/or Windows XP.
As you know, the TLS 1.2 version will not run on Windows Server or Windows XP systems, so unless those customers upgrade their computers we won’t be able to help them.
There isn’t much more I can do at this point, although I am still trying to gain access to some systems.
So go ahead with your change on Friday if you must and those customer affected will need to clear their credit cards through their Cayan portal or through their credit card terminals.
Thank you for rolling back the change you guys made before Mother’s Day, it was a great help to our customers.

So if you are one of few flowerSoft customers that have not allowed us access to your system or are still running either Windows Server 2003 or Windows XP, be aware that you may not be able to clear your credit cards through flowerSoft as early as this Friday and definitely by July 1st of this year.

You still have a little bit of time, but not much.

 

Urgent Warning!


Urgent Warning!

I hope you all had a prosperous Mother’s Day week, however it did not go very smoothly for some flowerSoft customers.
As you are probably aware, because of all the notices you have been getting from us and Cayan, the the end of TLS 1.0 is upon us.

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TLS stands for Transport Layer Security and is a protocol that provides communications security over a computer network.  It provides privacy and data integrity between two communication computer applications.
Up to recently, most of you have been running our credit card approval program that uses TLS version 1.0 and everything has been working great.

We upgraded the credit card approval program to now use TLS version 1.2 instead of 1.0  and most of you members of our support program, are running the new version and have nothing to worry about unless you are using very old computers running Windows Server 2003 or Windows XP.
If you have any computers running those old and no-longer-supported versions of Windows at your shop, you will need to upgrade them to at least Windows 7 immediately and then contact us so that we can install the credit card approval version that will work past July 1st.

If as of July 1st you are still running the credit card approval version using TLS 1.0, you will not be able to get approvals.
In addition, as mentioned above, if you have any computers running Windows Server 2003 or Windows XP at that time, you will also not be able to get approvals.

Also, because of a change Cayan had to make to the way they provide the approval information to flowerSoft, it broke all the versions of our credit card approval program.  The one using TLS 1.0 and the one using TLS 1.2.   This is why on or about 05/11/2018, for a short period of time, you started seeing huge tip amounts on your credit card approvals.  Fortunately, as soon as we contacted Cayan about the problem, they rolled back the change and you were able to continue getting approvals without any further major disruptions.

We have fixed our credit card approval programs to allow for this change Cayan must make this week, but it will not help you if we have not been able to upgrade your system with the latest credit card approval program.

If you are affected by Cayan’s brownout, it is imperative that you contact us right way and provide us with a way to connect to your computers, so that we can make the necessary changes.

We use Logmein or TeamViewer to connect to your systems, please provide us with your credentials as soon as they are available so that we can upgrade your flowerSoft to its latest version of the credit card approval program

Thank you.

 

 

 

 

Important Notice


Important Notice

If you are getting credit card approvals through flowerSoft, you should have received this notice from Cayan.

Update on TLS Service Disruption 

As we previously informed you, the PCI Security Standards Council (SSC) has declared that the widely-used Transport Layer Security (TLS) 1.0 encryption method is no longer secure enough to keep sensitive information safe. Therefore, the PCI Security Council has mandated that TLS 1.0 must be disabled by June 30, 2018. Cayan has been working with its POS partners to ensure that they are ready for the upcoming deadline. Because it is not always clear to merchants if they are compliant with the new standard, Cayan will be implementing a series of short, scheduled brownouts in production. These brownouts are brief scheduled periods where Cayan will be disabling TLS 1.0 in all its products. Merchants whose Point of Sale does not support TLS 1.1/1.2 will be unable to process credit card transactions for the duration of the brownout. Merchants whose Point of Sale does support TLS 1.1/1.2 will be unaffected by these brownouts. Merchants affected by the brownouts are strongly encouraged to contact their POS provider to update their solution. We’ve intentionally left three weeks’ time between brownouts to give merchants time to bring their systems into compliance. Note that the brownout scheduled for April 2nd has now been canceled. Brownouts are now scheduled for the following periods:         • Monday, April 23: 10-10:15am EST         • Tuesday, May 15: 12-12:15pm EST         • Wednesday, June 6: 2-2:15pm EST         • Thursday, June 28: 4-4:15pm EST Cayan reserves the right to alter the above brownout schedule as necessary. July 1 Deadline If your POS doesn’t support TLS 1.1 or 1.2 before July 1, 2018, you will no longer be able to process card transactions. What is Cayan’s response? TLS 1.2 is already supported on Genius terminals, Virtual Terminals, Portals, and Payment Gateway. During its early-morning maintenance window on July 1, 2018, Cayan will disable support for TLS 1.0 in all its products, as mandated by the PCI Security Council. Since the deadline was announced in 2015, Cayan has been working with its POS partners and merchants to ensure that they are ready for the upcoming deadline. To help educate its merchants and draw attention to this deadline, Cayan is implementing the series of short, scheduled brownouts identified above. Why does this matter now? July 1 is 90 days away. The key to avoiding disruptions on July 1, 2018 is being prepared and updating to TLS 1.1 or 1.2 as soon as possible. How can I get started? Get in touch with your POS provider as soon as possible. Find out what version of TLS they’re currently supporting and ask them what their plan to update looks like. Don’t wait You can avoid brownouts and avoid the blackout coming on July 1st by acting now. Contact your POS provider or visit https://cayan.com/tls to discuss next steps today. Sincerely, The Cayan Team

If you are not sure if your flowerSoft has been updated to the latest version, which will support TLS 1.2, give us a call to schedule your update.