We received the following e-mail from Cayan:
From: Cameron Medeiros, CPP [mailto:email@example.com]
Sent: Tuesday, February 26, 2019 2:45 PM
To: FlowersoftUSA <firstname.lastname@example.org>; email@example.com
Subject: RE: Upcoming Merchant Migration Communications
They will need to contact us directly so we can make the necessary adjustments. If there are any issues, new credentials may be need to be reissued, but that is the most you would need to do, just re-enter that into the software if the merchant cannot.
|Cameron Medeiros, CPP
|One Federal Street
Boston, Ma 02110
From: FlowersoftUSA <firstname.lastname@example.org>
Sent: Tuesday, February 26, 2019 3:18 PM
To: Cameron Medeiros, CPP <email@example.com>; firstname.lastname@example.org
Subject: Re: Upcoming Merchant Migration Communications
Cameron, what is it that they (us) must do?
On Tue, Feb 26, 2019 at 2:59 PM -0500, “Cameron Medeiros, CPP” <email@example.com> wrote:
Hey Jeff and George,
Sorry for the templated email, but we had an important communication to send out and I wanted to ensure you received the below information.
As part of our ongoing efforts to transition our services to TSYS, a subset of your merchants will need to make an important update to their point-of-sale software payment processing information. This update is imperative to avoid interruption in their credit card processing service.
Within the last several weeks, we have been unsuccessful with attempts to contact some of these merchants. As such, over the coming days we must send these merchants a series of email communications advising that they must call us to avoid suspension and/or cancellation of service. The date of the communication will be next week (February 25th ) – merchants will receive a notice that they have 31 days to respond or risk being turned off.
The applicable list of merchants under your partnership are shown below.
Merchants using a POS software can reach our offices at 855-276-6401 between 9 a.m. and 5 p.m. EST, Monday-Friday. Please note that this update will require them to contact your point of sale vendor to make the necessary changes to their system. Our representatives will provide your merchants with the credentials required to give to their software vendor to successfully complete this process. If they prefer to contact us directly, we can be reached at 855-276-6401 between 9 a.m. and 5 p.m. EST, Monday-Friday.
We understand that depending on the point-of-sale, the merchant may incur charges for these updates. As such your merchants should confirm any associated fees before making the change with their software vendor. We will reimburse most fees incurred within reason, upon receiving proof of payment.
If you have any questions, please contact Partner Support at 800-498-0823.
Merchants under your partnership that are to receive the above mentioned communications:
The Cayan Support Team
If your shop’s name appears above, please contact Cayan at the number provided so they can give you a new set of credentials.
Once you have the new credentials, send them to firstname.lastname@example.org so that I can update your flowerSoft system.