flowerSoft Silver 2020! is Here!

flowerSoft Silver 2020
Serving florists for 35 years!


 flowerSoft 2020
flowerSoft’s greatest version yet!

Almost Free Upgrade to Latest Version Starts on March 1st., 2020

flowerSoft customers will get the 2020 version (upon request) for Only $1*
New flowerSoft customers can get the 2020 version for Only $995*
(Everything included, no missing modules)
* Credit card approvals must be obtained through Cayan/TSYS
Free Installation through the internet.
(You must have or get the free version of TeamViewer)

Without belonging to the technical support plan, if technical support is required, the support fee is $ 75 per call of 15 min. or less and an additional $50 for every additional  15-minute time slice.
If you want to join the technical support plan, which allows for an unlimited number of support calls and free program updates, the cost is $135 per quarter for single-user shops and $240 for multi-user shops.  Multi-shop customers pay $315 per quarter.

All payments will be charged to your credit card.

Training available over internet at $150 per hour or part thereof.


Welcome to the flowerSoft Silver Blog!

Welcome to the flowerSoft Silver blog.
We are starting our 30th year in business!
Yet, we are constantly improving and adding new features to the program in an effort to make it as good as any software can be.
If you are a flowerSoft user, feel free to comment on the program.
What you would like to see added or improved.
If you are a florist but not a flowerSoft user, feel free to ask any questions about flowerSoft and explore all of its features.  We can give you a web demo if you have an interest.

Thank you!

Check flowerSoft Compatible Printers

Check flowerSoft Compatible Printers

One of the most frequent calls I get for support are from those looking for a new printer.
Most of the time they go to Staples or Office Max or Amazon and get the cheapest one they can get.  95% of the time, the printer does not work with flowerSoft and then they call me to recommend a printer that does work.

If a printer looks like it is a great deal, is usually a “Windows-Only” printer, also called “host-based” or “GDI” printers.  These printers do not work with flowerSoft.

flowerSoft Printer Compatibility

The link above will bring you to a web site that will list the compatibility of a printer with flowerSoft.  If you are looking to buy a new printer, make sure you enter the manufacturer and the model.  It will then tell you if the printer works, how well or if it doesn’t.


Compatible Printers 1

If you have a specific printer in mind, enter the name of the manufacturer and the printer model, as shown above.

The following should be displayed on your screen…

Compatible Printers 2

Note that it says the printer works perfectly, which means it should work with flowerSoft.  Aldo note that this not me saying that the printer works perfectly, but the Linux foundation.
It is always recommended that you keep all the boxes and paperwork that came with the printer, in case it does not work or came in damaged.

If you want to see a list of printers from one manufacturer do this…

Compatible Printers 3

When you click on “Show All” the following list will display…

Compatible Printers 4

The list will show every printer by the manufacturer.  You will the have to select the model you are looking for on the list.

Note that printers listed are categorized by how they work with Linux.:

  • Perfectly,
  • Mostly,
  • Partially and
  • Paper Weight

Also please note that for a printer to work in flowerSoft, it must also be re-named or shared in your system as “FSPRINTER” unless, for some specific reason you have a different name such as FSPRINTER1 or similar.

I hope this helps those of you looking for a new printer now or in the future.

How the Internet Started (Sort Of)

How the Internet Started (Sort Of)

Please do not Google or check this with Snopes.  They will lie to you.  Trust me!
In ancient Israel, it came to pass that a trader by the name of Abraham Com did take unto himself a healthy young wife by the name of Dorothy.  And Dot Com was a comely woman, large of breast, broad of shoulder and long of leg.  Indeed, she was often called Amazon Dot Com.
And she said unto Abraham, her husband, “Why dost thou travel so far from town to town with thy goods when thou canst trade without ever leaving thy tent?”
And Abraham did look at her as though she were several saddle bags short of a camel load, but simply said, “How, dear?”
And Dot replied, “I will place drums in all the towns and drums in between to send messages saying what you have for sale, and they will reply telling you who hath the best price. The sale can be made on the drums and delivery made by Uriah’s Pony Stable (UPS).”
Abraham thought long and decided he would let Dot have her way with the drums.  And the drums rang out and were an immediate success.  Abraham sold all the goods he had at the top price, without ever having to move from his tent.
To prevent neighboring countries from overhearing what the drums were saying, Dot devised a system that only she and the drummers knew.  It was known as Must Send Drum Over Sound (MSDOS), and she also developed a language to transmit ideas and pictures – Hebrew to the People (HTTP).
And the young men did take to Dot Com’s trading as doth the greedy horsefly takes to camel dung.  They were called Nomadic Ecclesiastical Rich Dominican Sybarites, or NERDS.  And lo, the land was so feverish with joy at the new riches and the deafening sound of drums that no one noticed that the real riches were going to that enterprising drum dealer, Brother William of Gates, who bought off every drum maker in the land.  Indeed he did insist on drums to be made that would work only with Brother Gates’ drum heads and drumsticks.
And Dot did say, “Oh, Abraham, what we have started is being taken over by others.” And Abraham looked out over the Bay of Ezekiel, or eBay as it came to be known.  He said, “We need a name that reflects what we are.”
And Dot replied, “Young Ambitious Hebrew Owner Operators.”  “YAHOO,” said Abraham. And because it was Dot’s idea, they named it YAHOO Dot Com.
Abraham’s cousin, Joshua, being the young Gregarious Energetic Educated Kid (GEEK) that he was, soon started using Dot’s drums to locate things around the countryside.
It soon became known as God’s Own Official Guide to Locating Everything (GOOGLE).
That is how it all began. And that’s the truth.
I would not make up this stuff.

Another Happy Valentine’s Day!

Another Happy Valentine’s Day!

I hope you all had a happy and prosperous Valentine’s Day and week!

For most of you and me, it was an uneventful week.  Even for a brand new flower shop in Brooklyn, NY that purchased flowerSoft a week before Valentine’s Day!
That is a new record.  The previous record was held by Gramercy Park Flowers in New York City when over 30 years ago they purchased flowerSoft 2 weeks before Valentine’s Day.
The name of the new shop is Blossoms Flower Shop and their phone # is 929-250-2163.
So if you have any orders going to Brooklyn, NY, give them a try.
They do not belong to any wire services yet but I think they will be joining FSN shortly.

We did have a couple of shops the did have problems but they were all equipment related and we were able to help them without any major interruptions.

35 years without any flowerSoft-related interruptions and counting!

Out thanks to all out loyal customers.

Now start getting ready for Mother’s Day!


If You Use flowerSoft to Calculate Your Payrolls…

Remember to close the year 2019 before you start calculating 2020 wages.

Close Payroll Year

The 2020 tax tables may have changed from the 2019 tables.  If so, it is up to you to update those tables.

Tax Tables

I just found out about anther IRS that might affect how flowerSoft calculates payrolls.
There were changes to the W-4 that will affect how payrolls are calculated for new employees hired on or after January 1st. 2020.
However, employees hired before 2020 can keep using the older method which flowerSoft supports.

Here is a link that explains the new requirements:
New IRS W-4 Form Explained

Since flowerSoft is not a dedicated payroll program, it will not supporting the new W-4 form and its new method of calculating payrolls at this time.
Doing so would require flowerSoft to provide 2 different payroll programs, one for employees hired before 2020 and one for those hired on or after January 1st. 2020.
Unfortunately, I cannot do that at the present time.

Please remember that if you hire new employees in 2020, you must use the new W-4 form to calculate their payroll deductions.
The payroll for new employees at the present time cannot be calculated through flowerSoft.  It must be calculated manually or by a dedicated payroll program.

Again, flowerSoft will not be able provide this new method of calculating payroll withholding at this time.  Hopefully, some time after Mother’s Day if possible.

flowerSoft Silver 2020 New and Improved Features – Post # 1

These are just some of the new and improved features that are included in the upcoming 2020 version of flowerSoft.
Features marked with a gold stat like this one smiling-gold-star-thumb indicate that, to our knowledge, no one else can offer that feature to you free of charge.

(Please note: This is is going to be a long continuing post, as there is no way I can document all the new and improved features flowerSoft 2020 will offer in one sitting!)

Post # 1


  • Delivery Time “Slots”   smiling-gold-star-thumb (This is a new flowerSoft 2020 feature)
    Instead of delivery times, flowerSoft now introduces the delivery “time slot” concept to its users.
    Previous versions of flowerSoft used to provide you with a delivery time field where you could add a delivery time.  The delivery times used to be preceded by a “BEF.” or an “AFT.”, so you would have delivery times such as “BEF. 2PM” or “AFT. 4PM” which were very imprecise.  “BEF. 2PM” could be at 9 o’clock in the morning and “AFT. 4PM” cold be 7 o’clock at night.
    In the 2020 version, flowerSoft will use a “Delivery Time Slot” field instead of a “Delivery Time” field.
    Delivery time slots will be defined by you the user, based on what works for your particular shop.Delivery time slots can range from a couple of hours to several hours.  You decide.
    There are 10 delivery slots available.  You do not have to use them all.
    flowerSoft needs to reserve  2 of the slots.  One, slot #0 when there is no delivery time specified and the order can be delivered any time it is convenient for you.
    The other one, slot #9 is reserved for pick ups and no delivery is required.
    In addition to more flexibility with your delivery times, delivery slots allow you to impose an additional “service” charge if the delivery requested by the customer warrants the extra charge.

    For example, if the customer requires that the items be delivered between 9:00 am and 11:am and that creates an additional delivery expense for you, you can associate an additional “service” charge with that delivery slot and it will be automatically charged to the order.

    This is also an additional service charge field connected to each slot.
    If you require to charge an additional amount because of the delivery slot selected, this would be the place to enter it.
    This delivery time slot service charge is added to any other service charge you might have on the order.
    This additional service charge can be removed by you or your employee if necessary.
    We want to thank Sam of San Rafael Florist for requesting this new feature.  It is a great idea.  Thank you, Sam.

  • Improved Customer and Recipient “Aliases”  smiling-gold-star-thumb
    flowerSoft now allows you to add user and recipient aliases on the fly and can also provide a list of existing recipient aliases on demand.
  • New and improved “on demand” help for every field in the order entry module.
  • Suspend” Orderssmiling-gold-star-thumb
    Ability to “suspend” an order in the middle of taking it, if customer needs to get back to you with additional information.  Once the customer can provide that information, you can bring the order back to the point it was suspended and continue the order entry process without having to re-enter any information previously entered.  flowerSoft will now automatically inform you that you have “suspended” orders waiting to be completed.
  • Obituary Orderssmiling-gold-star-thumb
    Give you the ability to save the deceased’s name, visitation location and address,
    viewing dates and times, funeral date, funeral director, cemetery, delivery instructions and many other pieces of information about the deceased.
    The obits feature will also let you generate a “Thank You” list you can provide the funeral director with the name and addresses of those who purchased flowers from you for the funeral.
    You can also generate a “Thank You” letter you can send or give the the deceased’s family which will also show the name and addressed of those who sent flowers for the funeral.
  •  Customer Order Historysmiling-gold-star-thumb
    Display previous orders from a customer and allows you to duplicate the previous order into a new one if needed.  Except from some minor details, like the delivery date and possibly the card message, this feature saves you from having to type all the data required to complete a new order.
  • Customer Recipient Historysmiling-gold-star-thumb
    flowerSoft will display on demand either all the recipients of your customer’s floral gifts or up to the last 10 most recent recipients of your customer floral gifts.
    One displays all the different recipients your customer has sent a floral gift to and the other one the ten most recent recipients.
    One has no duplicate names and the other one may.
    This lists allow you to select the current order’s recipient name and address from the lists and save you from needing to type it into the computer.
    Of course, if the recipient is not on the lists, their name and address will be saved so that it will be available in the future.
  • Alpha-Numeric Account Numbers.  smiling-gold-star-thumb
    Although 95% of your customer account numbers are or will be based on their telephone number digits, as in 9177979144, flowerSoft also allows you to have account numbers that contain a combination of numbers and letters or just letters.
    For example, you can have the account number for a customer be something like GEORGES or GSIMON or GS2020.
    More important, if the customer calls and your clerk happens to ask them for their phone number, flowerSoft will still find the alpha-numeric account.
    For example, if the clerk types in 9177979144 into the account number field and flowerSoft does not find that account number in the database, it will search for the phone number entered in the database and display the correct account number if it is successful in finding a match.
  • “Restricted Use” Accounts.   smiling-gold-star-thumb
    flowerSoft will let your customer determine who can or cannot place orders charged to their account.
    If you or one of your clerks is taking an order from one of your customers with a “restricted use” account, flowerSoft will ask for the name of the person placing the order and check it against the customer’s list of names that are authorized to order in their behalf.
    In addition, since a name is pretty easy to be overheard, a password can also be added to each of the names that are authorized to order.  In such a case, flowerSoft will also ask for the password.  If the name and/or password do not match a name on the list, the clerk will not be able to keep entering the order in the computer.
  • Enclosure Card Codes.   smiling-gold-star-thumb
    flowerSoft allows you to define and unlimited number of enclosure card codes, such as HB for Happy Birthday or HA for Happy Anniversary or WDS for With Deepest Sympathy that not only save you from having to type them but also provide the correct “occasion” for the order.
    So HB will provide “Birthday” as the occasion for the order and WDS will provide “Sympathy” as the occasion.
    In addition, flowerSoft allows to have 3 different formats for your enclosure cards, as well as “long” and “short” cards.  “Long” cards can have up to 9 lines of formatted text.
    While short card are limited to 5 lines of text, they offer the ability to have up to 3 different cards in one order.
  • Enclosure Card Signatures.   smiling-gold-star-thumb
    If you are lucky enough to have a very good business account with a name like Deciphera Pharmaceuticals or Clarence M Kelly and Associates.
    If they place a lot of orders with you,  you will appreciate flowerSoft’s enclosure card signature feature.
    This feature allows to save one or more “default” signatures for your accounts.
    Let’s say for example that Deciphera Pharmaceuticals regularly sends floral gifts to employees celebrating birthdays or anniversaries.
    So today you get an order from Deciphera Pharmaceuticals and they want their enclosure card to to read:
    Happy Anniversary!
    Wishing you Jeff and your wife Cris a very happy anniversary.
    From all your bosses and fellow employees at
    Deciphera Pharmaceuticals
    If they do regularly, you will love the income it produces but you hate the though of you or one of your employees having to type “From all your bosses and fellow employees at Deciphera Pharmaceuticals” each time they place such an order without making a mistake or just because of the amount of time it takes.
    flowerSoft to the rescue!
    With the enclosure card signature feature, you can save up to 4 lines of text as a “default” signature for each customer you have.
    Not only that, but you can have as many “default” signatures for each customer as you feel is necessary.
    So if the customer’s card signatures differ for different occasions, you can have “default” signatures for birthdays, anniversaries, sympathy or any other occasion you can think of.
    When you are entering an order from a customer that has a “default” signature on file, flowerSoft will alert you as soon as you enter the card message area.
    When it comes time to sign the card with the customer’s name, all you or your employee have to do is put an asterisk (*) at the location where you want the signature to begin or in the case of several “default” signatures for a customer, bring up a list of all the signatures and select the appropriate one.
    Nothing could be easier.  You will love this feature!
  • Delivery Dates by Day Name   smiling-gold-star-thumb
    Normally, flowerSoft defaults the delivery date to today’s date, placing it in the field as soon as you enter it.  However, many times the delivery date is not in the date the customer calls to place the order.
    flowerSoft gives you a couple of ways to alter the “default” date it has placed in the delivery date field.
    One is very simple, if the delivery date in the field is 09/13/2019 for example, you can add 1 day to it by hitting the plus (+) key on your keyboard.  You can keep doing this until you get to the correct date or, if you pass it, you can hit the minus (-) key to deduct a day from what is shown.
    However, many times the customer will say “I want the delivery next Wednesday” and now you are left guessing which date that is.
    flowerSoft does allow you to bring up a 3-month calendar by just hitting a key and they highlighting next Wednesday’s date and selecting it.  flowerSoft will fill the delivery date field with the correct date.  Yet, there is an easier way.
    Today is Friday.  If a customer asks for a delivery date of Wednesday, all you need to do is type “wed” in the field and flowersoft will bring up the correct date, 09/18/2019.  If they ask for a delivery date of a week from Wednesday, you type “nwed” and flowerSoft will supply 09/25/2019.
    You can preceed the 3-letter abbreviation of each day by up to 7 “n”‘s as in “nnnnnnnwed” to get a date of 11/06/2019.  Each “n” represents one week from the coming Wednesday or whatever day of the week is indicated by the 3-letter abbreviation.  Of course taking this that far is ridiculous, you are better off bring up the 3-month calendar but for one or two weeks, it is a time saver.

Important Notice

We received the following e-mail from Cayan:

From: Cameron Medeiros, CPP []
Sent: Tuesday, February 26, 2019 2:45 PM
To: FlowersoftUSA <>;
Subject: RE: Upcoming Merchant Migration Communications

They will need to contact us directly so we can make the necessary adjustments. If there are any issues, new credentials may be need to be reissued, but that is the most you would need to do, just re-enter that into the software if the merchant cannot.



Cameron Medeiros, CPP
Strategic Partnerships
d. 855-272-8950
One Federal Street
2nd Floor
Boston, Ma  02110

From: FlowersoftUSA <>
Sent: Tuesday, February 26, 2019 3:18 PM
To: Cameron Medeiros, CPP <>;
Subject: Re: Upcoming Merchant Migration Communications


Cameron, what is it that they (us) must do?


George SIMON



On Tue, Feb 26, 2019 at 2:59 PM -0500, “Cameron Medeiros, CPP” <> wrote:

Hey Jeff and George,


Sorry for the templated email, but we had an important communication to send out and I wanted to ensure you received the below information.


As part of our ongoing efforts to transition our services to TSYS, a subset of your merchants will need to make an important update to their point-of-sale software payment processing information. This update is imperative to avoid interruption in their credit card processing service.


Within the last several weeks, we have been unsuccessful with attempts to contact some of these merchants.  As such, over the coming days we must send these merchants a series of email communications advising that they must call us to avoid suspension and/or cancellation of service. The date of the communication will be next week (February 25th ) – merchants will receive a notice that they have 31 days to respond or risk being turned off.

The applicable list of merchants under your partnership are shown below.

Merchants using a POS software can reach our offices at 855-276-6401 between 9 a.m. and 5 p.m. EST, Monday-Friday. Please note that this update will require them to contact your point of sale vendor to make the necessary changes to their system. Our representatives will provide your merchants with the credentials required to give to their software vendor to successfully complete this process.  If they prefer to contact us directly, we can be reached at 855-276-6401 between 9 a.m. and 5 p.m. EST, Monday-Friday.

We understand that depending on the point-of-sale, the merchant may incur charges for these updates. As such your merchants should confirm any associated fees before making the change with their software vendor. We will reimburse most fees incurred within reason, upon receiving proof of payment.

If you have any questions, please contact Partner Support at 800-498-0823.

Merchants under your partnership that are to receive the above mentioned communications:


DBA Merchant Email ISV
The Grand Bouquet Floris 26044 Flower Soft USA
RAFAEL FLORIST 26044 Flower Soft USA
WALKER FLORIST 26044 Flower Soft USA



The Cayan Support Team

If your shop’s name appears above, please contact Cayan at the number provided so they can give you a new set of credentials.
Once you have the new credentials, send them to so that I can update your flowerSoft system.
George Simon