Monthly Archives: October 2018

Cayan Gateway Outage – Suggestions


As the Cayan Gateway outage continues as of 11:00am, I have a couple of suggestions on how you may manage to get through this difficult time.

First, if you know a new customer is going to pay using a credit card, instead of selecting credit card as the method of payment, select prepaid as the method of payment.  Yhen, answer “N”o to the question about recording the approval and token numbers.

After you do that and flowerSoft takes you to the end of the order, where it asks you if you have any corrections, hit to add a memo to the order.

When the memo screen comes up, record the credit card number, the expiration date and the security number (usually 3 or 4 digits) as well as the name on the card.

When Cayan Gateway comes back up, you can go to Edit or View Existing Orders  and select index L – M.O.P.  Then enter PREPAID as the method of payment and today’s date.
All the orders you have marked as prepaid will come up, at which point you can get the credit card approval by either updating the order and going to the method of payment or hitting “A” and then “6” without updating the order.

I will update this post with pictures shortly.

Cayan Gateway is back Up!

Just in case this happens again in the future, below are the pictures describing the steps to be taken shown above.

 

It Has Come to My Attention…


It has come to my attention that it is possible to start an order as a cash & carry order (999.000) and then, if a customer changes his or her mind and wants the order to be delivered or the clerk selected the wrong order type for the order, that a recipient’s name could be entered, a credit card approval obtained and the order saved without having a valid account number.

So, in the latest flowerSoft version, which you may or may not have yet, a cash & carry order (indicated by a 999.000 in the account number field) must have either “Taken ” and “Pick Up ” (notice the space after the n and the p) as the first word(s) in the field.
Anything else will trigger this response from flowerSoft…

BADCASH

Note that you can have other words after “Taken ” and “Pick Up “.
For example, you can have “Taken – George Simon” or “Pick Up – George Simon”

You cannot have wording like “George Simon, Taken” or “Picked Up by George Simon”

If you can think of another condition where a cash & carry order must have a different word or words in the recipient’s field, please let me know/

Warning!


Warning!

If you are running flowerSoft in more than one computer and you have to buy a new computer, do not get a computer running Wndows 10 for the time being!

There is a big problem with computers running Windows 10 that slows down flowerSoft to a crawl when more than one computer is accessing it.

If you have a server and Windows 10 computers accessing it, you are probably experiencing this problem.

Here is what I’ve found out from programmers of other systems experiencing the same problem in their applications…

Has anyone run across settings for Window10 clients that must be set or
changed to improve I/O speed when writing to a WinServer Drive?

We have a network which has and is working wonderful with Win7 clients
and they are trying to change to Win10 clients and the difference in
speed makes the Win10 clients non-functional for our software
I remember caching was an issue in earlier versions but I have no idea
what other data to provide or what to ask the hardware guy to help them
get the bottom of this.
All the computers are virtual, to the best of my knowledge.
It is certainly an I/O issue between win10 and the server but I need
some suggestions.
Nancy

Hi George –
 The reason for the hardware slowdown is because of a serious hacker exploit that was discovered on Intel and AMD chipsets.  It is called Spectre and it has to do with the way the chips are able to do speculative execution of instructions by preloading a series of instructions in the instruction cache before it goes through the translation process.  It was discovered by hackers that you could dump the contents of the cache and use that to access privileged memory.  The solution by the chip makers is to disable the speculative execution functionality, which can be up to a 30% performance hit, depending on the type of application.  I don’t know how FlowerSoft fits into that realm, but it sounds like it is being affected.  The chip makers have tried different patches but most of them lead to BSOD situations, not good.
So, we’re stuck with what we got for now.  I tried the remote desktop access option a while back and saw that it was pretty fast .

So far the only solution to this problem that seems to work, is to run remote desktop connections from the Windows 10 computer to the server computer.  This makes the workstation run the programs as if it was running from the server itself.

More info on this problem when and if they become available.
For now, do not buy or upgrade any of your computer to Windows 10.
You can still get computers running Windows 7, which Microsoft will support until January 14th, 2020.

Here is what experts at ZNet have to say about the latest Windows 10 update:
Worst Windows Version 10 Ever!

Here is what the Microsoft Community has to say about it:
Is Windows 10 the Worst Operating System Ever?

Here are some links to outfits still selling Windows 7 computers:

Ebay.com

NixSys Computers

Amazon.com

Bestbuy.com

NewEgg.com