I am sure must of you have collected hundreds of cell phone numbers from customers.
Unfortunately, at the time you collected those numbers you did not ask the customer who their cell phone carrier was. Without knowing who the cell phone carrier is, e-mails to cell phone are not possible.
However, on new cell phones collected, flowerSoft will now ask you for the name of the carrier. If you get that information from the customer, flowerSoft will start sending order and delivery confirmations (including pictures of the arrangements if you take them) to that cell phone as text messages. If you, in addition to the cell phone, also get an e-mail address for the customer the confirmations will go to both the e-mail address and the cell phone as a text message.
So on new cell phones collected, there is very little you have to do to get this new flowerSoft feature going. Basically, all you have to do is get the name of the customer’s cell phone carrier and then select that carrier from a list flowerSoft will display, like this:
- Enter a phone number for the customer as you would normally do.
If the phone number is for a cell phone make sure you do not enter it in the Business Phone or Home Phone fields.
2. When you get to the Cell Phone field, enter the cell phone number there.
3. Once you enter a cell phone number in the cell phone field, flowerSoft will display a list of the most used MMS carriers for you to select one. If the customer’s carrier is not there, flowerSoft will let you add a new carrier to the list but not from here.
4. At the end of the new customer entry process, flowerSoft will ask you to enter an e-mail address for the new customer…
If you enter an address there, order and delivery confirmations will go to both the cell phone and the email address. If you don’t, then only the cell phone will receive the confirmations as text messages.
On the next post we will tackle the problem of obtaining the carrier names for the cell numbers already on file.