OK, so the easy part is getting the carrier’s name on a new cell phone when you are entering a new customer into the system, but what do you do about the hundreds of cell phones already in your system? How do you get the carrier’s name for those?
Well, let me first start by saying that it is not going to be a walk in the park.
flowerSoft will give you several ways to obtain the carrier’s name but they all require work on your part if you want to get them all at one time or in a short period of time.
However, if you are not in such a big hurry, flowerSoft gives you another way to get the carrier’s name that is a lot less work-intensive.
Let’s start with the way that requires quite a bit of work from you and/or your staff.
flowerSoft has a new menu option that will print you a list of all the cell phones in your system that do not have a carrier linked to them. In most of your cases, that is every cell phone you have for your customers.
So if you are very slow during the summer months and have staff members not having much to do, you can go to the Manager’s menu, Marketing and then Access My E-Mail Database.
In there, you will find an option to get a list of cell phones without a carrier.
flowerSoft will then print you a list of all the cell phones you have in your database that do no have a linked wireless carrier. This will most likely be every cell phone you have on file, so the list could be very large. However, flowerSoft will allow you to select only your active accounts…
flowerSoft will default to a date 1 year prior to today’s date but you can make this date anything you want.
The list looks like this…
The list will give you the account name, the account number the cell number and the last purchase date. You would then need to go to each of the accounts, call the customer and get the wireless provider name for their cell phone.
You would then select the carrier’s name from the list and the flowerSoft will create an email address for the cell phone in a format similar to this: 9177979144.@mms.att.net
If you need to add a new carrier to the mist, make sure its gateway reads .mms or .rms
.sms gateways do not support email to text or the ability to include pictures.
As I previously said, this is a labor intensive method, as it requires calling each customer and obtaining the carrier’s name. You may not have the personnel or time to use this method but it is the only way to get a carrier’s name for the cell phones on file.
Luckily, flowerSoft provides another method to obtain the carrier’s name for existing cell phones which is a lot less labor-intensive, but it does require the customer calling you to place an order.
If an existing customer with a cell phone on file calls you to place an order (a repeat customer), after the customer is brought up on the screen flowerSoft will display the following message…
If you answer “Y”es to the question above, flowerSoft will bring up the list of the most popular wireless carriers for you to pick one from…
Once you pick the carrier, flowerSoft will add an email address for their cell phone and order and delivery confirmations will start going to their cell automatically.
Remember that this is in addition to any other email address the customer has on file with you.
This new feature is an option you have, you do not have to get a carrier’s name for the cell phone if you do not want to and everything will keep working as before.
I will probably also add a field to the “defaults” file that will allow you to tell flowerSoft that you do not want to get carrier’s name from the customers with cell phones and then the questions and messages about getting the carrier’s name will not come up.
I have added a field in the “Defaults” file that will allow you to either use this new feature or pass on it.
Simply go to the Manager’s menu and access the Defaults menu option.
The navigate to page 9 and towards the bottom of the screen, you will see this new new question:
Please note that the default is “Y” so if you do NOT want the questions about the wireless cell phone provider to come up, you are going to have to enter a “N” in this field.
I am sure as the shops that are testing this new feature use it for a bit, they will have some suggestions for improvements which we will be happy to make.
Again, if you want to be part of the testing group, just let me know and I will update you flowerSoft program.