Final Warning!


Final Warning!

This is the notice we received from Cayan today.

Cayan Notice_03

This is the email you should have received from Cayan today…

Cayan_04

If your systems are running TLS 1.0 you may see service disruptions starting as early as this Friday.

Some of you experienced service disruptions as early as May 11th, right in the middle of the Mother’s Day crunch.  We got Cayan to roll back the change at that time but no longer.  This is from an email I received from Cayan today:

Hi George,

Our release schedule puts this change around Friday of this week. I do not believe we can delay rolling this out any past that. Do you believe everyone will be updated by then? “

Here is what I answered:

Hi Evan,
I have updated as many customers as I could but I am afraid some will still not be updated by Friday.
The flowerSoft customers that have not been updated have either not given us access to their systems or they have computers running Windows Server 2003 and/or Windows XP.
As you know, the TLS 1.2 version will not run on Windows Server or Windows XP systems, so unless those customers upgrade their computers we won’t be able to help them.
There isn’t much more I can do at this point, although I am still trying to gain access to some systems.
So go ahead with your change on Friday if you must and those customer affected will need to clear their credit cards through their Cayan portal or through their credit card terminals.
Thank you for rolling back the change you guys made before Mother’s Day, it was a great help to our customers.

So if you are one of few flowerSoft customers that have not allowed us access to your system or are still running either Windows Server 2003 or Windows XP, be aware that you may not be able to clear your credit cards through flowerSoft as early as this Friday and definitely by July 1st of this year.

You still have a little bit of time, but not much.

 

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s