I hope you all had a prosperous Mother’s Day week, however it did not go very smoothly for some flowerSoft customers.
As you are probably aware, because of all the notices you have been getting from us and Cayan, the the end of TLS 1.0 is upon us.
TLS stands for Transport Layer Security and is a protocol that provides communications security over a computer network. It provides privacy and data integrity between two communication computer applications.
Up to recently, most of you have been running our credit card approval program that uses TLS version 1.0 and everything has been working great.
We upgraded the credit card approval program to now use TLS version 1.2 instead of 1.0 and most of you members of our support program, are running the new version and have nothing to worry about unless you are using very old computers running Windows Server 2003 or Windows XP.
If you have any computers running those old and no-longer-supported versions of Windows at your shop, you will need to upgrade them to at least Windows 7 immediately and then contact us so that we can install the credit card approval version that will work past July 1st.
If as of July 1st you are still running the credit card approval version using TLS 1.0, you will not be able to get approvals.
In addition, as mentioned above, if you have any computers running Windows Server 2003 or Windows XP at that time, you will also not be able to get approvals.
Also, because of a change Cayan had to make to the way they provide the approval information to flowerSoft, it broke all the versions of our credit card approval program. The one using TLS 1.0 and the one using TLS 1.2. This is why on or about 05/11/2018, for a short period of time, you started seeing huge tip amounts on your credit card approvals. Fortunately, as soon as we contacted Cayan about the problem, they rolled back the change and you were able to continue getting approvals without any further major disruptions.
We have fixed our credit card approval programs to allow for this change Cayan must make this week, but it will not help you if we have not been able to upgrade your system with the latest credit card approval program.
If you are affected by Cayan’s brownout, it is imperative that you contact us right way and provide us with a way to connect to your computers, so that we can make the necessary changes.
We use Logmein or TeamViewer to connect to your systems, please provide us with your credentials as soon as they are available so that we can upgrade your flowerSoft to its latest version of the credit card approval program