Monthly Archives: May 2018

Final Warning!


Final Warning!

This is the notice we received from Cayan today.

Cayan Notice_03

This is the email you should have received from Cayan today…

Cayan_04

If your systems are running TLS 1.0 you may see service disruptions starting as early as this Friday.

Some of you experienced service disruptions as early as May 11th, right in the middle of the Mother’s Day crunch.  We got Cayan to roll back the change at that time but no longer.  This is from an email I received from Cayan today:

Hi George,

Our release schedule puts this change around Friday of this week. I do not believe we can delay rolling this out any past that. Do you believe everyone will be updated by then? “

Here is what I answered:

Hi Evan,
I have updated as many customers as I could but I am afraid some will still not be updated by Friday.
The flowerSoft customers that have not been updated have either not given us access to their systems or they have computers running Windows Server 2003 and/or Windows XP.
As you know, the TLS 1.2 version will not run on Windows Server or Windows XP systems, so unless those customers upgrade their computers we won’t be able to help them.
There isn’t much more I can do at this point, although I am still trying to gain access to some systems.
So go ahead with your change on Friday if you must and those customer affected will need to clear their credit cards through their Cayan portal or through their credit card terminals.
Thank you for rolling back the change you guys made before Mother’s Day, it was a great help to our customers.

So if you are one of few flowerSoft customers that have not allowed us access to your system or are still running either Windows Server 2003 or Windows XP, be aware that you may not be able to clear your credit cards through flowerSoft as early as this Friday and definitely by July 1st of this year.

You still have a little bit of time, but not much.

 

Urgent Warning!


Urgent Warning!

I hope you all had a prosperous Mother’s Day week, however it did not go very smoothly for some flowerSoft customers.
As you are probably aware, because of all the notices you have been getting from us and Cayan, the the end of TLS 1.0 is upon us.

Cayan Notice_01Cayan Notice_02

TLS stands for Transport Layer Security and is a protocol that provides communications security over a computer network.  It provides privacy and data integrity between two communication computer applications.
Up to recently, most of you have been running our credit card approval program that uses TLS version 1.0 and everything has been working great.

We upgraded the credit card approval program to now use TLS version 1.2 instead of 1.0  and most of you members of our support program, are running the new version and have nothing to worry about unless you are using very old computers running Windows Server 2003 or Windows XP.
If you have any computers running those old and no-longer-supported versions of Windows at your shop, you will need to upgrade them to at least Windows 7 immediately and then contact us so that we can install the credit card approval version that will work past July 1st.

If as of July 1st you are still running the credit card approval version using TLS 1.0, you will not be able to get approvals.
In addition, as mentioned above, if you have any computers running Windows Server 2003 or Windows XP at that time, you will also not be able to get approvals.

Also, because of a change Cayan had to make to the way they provide the approval information to flowerSoft, it broke all the versions of our credit card approval program.  The one using TLS 1.0 and the one using TLS 1.2.   This is why on or about 05/11/2018, for a short period of time, you started seeing huge tip amounts on your credit card approvals.  Fortunately, as soon as we contacted Cayan about the problem, they rolled back the change and you were able to continue getting approvals without any further major disruptions.

We have fixed our credit card approval programs to allow for this change Cayan must make this week, but it will not help you if we have not been able to upgrade your system with the latest credit card approval program.

If you are affected by Cayan’s brownout, it is imperative that you contact us right way and provide us with a way to connect to your computers, so that we can make the necessary changes.

We use Logmein or TeamViewer to connect to your systems, please provide us with your credentials as soon as they are available so that we can upgrade your flowerSoft to its latest version of the credit card approval program

Thank you.