Monthly Archives: July 2016

Tip #287 – Quickest Way to View the Last Order Entered by a Station


Tip #287
Quickest Way to View the Last Order Entered by a Station

Most of you know that the quickest ways to view the last order entered are:

  1. From the New Orders menu: E and then F7
  2. From the Order Entry menu E, G and then F7

but that takes you to the last order entered, not the last order entered by a specific station.

flowerSoft 2017 gives you a quick way to display the last order entered at a specific station which is not necessarily the last order entered.

To quickly access the last order entered by a specific station, from the New Orders menu…

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hit the grave accent (`) key.  flowerSoft will then display the station settings…

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This screen gives the option to  hit V-View Last Order Entered by This Station, which is the last order entered by the station you are in front of 

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which is not necessarily the last order entered into the system…

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If you forget what key you need to press in order to do this, you can always hit F10 to display all the Quick Access keys available to you from the New Orders menu.

 

 

 

Tip #286 – Donations


Tip #286
Donations

Today I got a question from a customer on how to handle a donation, and I realized that I’ve never posted on this subject.

First of all, as far as sales tax is concerned, donations are taxable unless the recipient is a tax-exempt organization.
So a donation to your church is tax-exempt but a donation to your son’s little league coach dinner is probably not.

However, donations you make to tax-exempt organizations are probably income tax deductible for you.  So, you should keep track of those donations and give them to your accountant when he or she is preparing your taxes.

So how should you enter a donation into flowerSoft, so that it will be able to report your total donations for a period of time?

The easiest (but not the only) way is to enter a “D” in the source field.

donations01

When you enter a “D” in the source field, you telling flowerSoft that you are entering a donation and flowerSoft will respond by showing you this popup…

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From there on, you can continue with the order the way you normally would until you get to the “Tax Rate” field.
Now you must tell flowerSoft if the organization you are making the donation to, is tax exempt or not.  flowerSoft will always default to “Yes, the order is taxable” so you must enter a tax rate of “E” if it is tax exempt.

flowerSoft will then make the method of payment “DONATION” and take you to the “Ready to Save” field.

donations03

Notice that “Payments” field reads zero and so does the “Balance” field.

Now, when your accountant asks you for an amount got donations, you can print one of these 4 reports (3, 4, C or D) or all of them if you want to…

donations04

and this or something similar is what you will get…

donations05

Questions and comments welcomed…

 

 

 

 

 

 

 

 

 

What is New in flowerSoft 2017?


There are many new features, as well as bug fixes, in flowerSoft 2017.
It would be very difficult to enumerate them all, but I will try to show the most important wants in this and future posts.

Perhaps the most important and anticipated feature of flowerSoft 2017 is the ability to accept the new credit cards with EMV chip technology.
These cards offer an enhanced security against counterfeiting or cloning.

flowerSoft 2017 is probably the only florist software currently offering (free of charge to flowerSoft 2016 customers in good standing) a version capable of accepting these new cards.
The only requirement is that you clear your credit cards through Cayan and have a Genius device  attached to your POS terminal.
Genius

Let me show you how it works…

The first thing we have to do is tell flowerSoft that you are using a Genius at your POS terminal.  This is done via the shortcut on the POS terminal’s desktop that starts flowerSoft.
If you edit that shortcut, you will find a setting that is probably reading “set Genius=0” at the present time.  That setting must be changed to “set Genius=1” once you have a Genius device.  There are also other settings that need to be changed, like the IP address for the Genius. We will tell you how to get that information after you get the Genius.

One of the features of Genius devices that support chip technology is the ability to display the items you are selling on its screen.  I should mention at this point that the Genius device and its features obviously will only work on “walk-in” sales.  So, when you first go into a flowerSoft order and you enter “W” as the source, you will notice a little blurb that reads LID=Y.  This means that the line item display features is set to be on.
LID01
If you were to look at the Genius device now, you would see that its screen has changed from its “stand by” state as shown above to this…
LID02
As we keep entering the order, the Genius screen will remain as shown above until we add the first line item.
lid03
The Genius will then jump into action, flashing its blue arrows and blue card dipping slot,  something like this…
lid04
It will continue flashing its blue lights as we keep entering items.
Your customer will have the option of dipping his or her card at any point while the blue lights are flashing.  Cards without a chip can be swiped.
Once you finish entering the items sold, the Genius display should look something like this…
lid05
Which should be the same as what is shown on your flowerSoft screen…
lid06

If your customer has not swiped or dipped his or her credit card, now is the time to do it…
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Notice that the card is inserted into the slot with the chip end first.
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Once you tell flowerSoft to continue and get the approval…
lid10
if the transaction is approved, you should get an approval number in flowerSoft.
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and the Genius display should show a prompt asking your customer to remove the card from the slot.
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after which the Genius will return to its standby state until you are ready to enter another order.

One thing to understand is that because of the new security measures, getting an approval may take  a second or two longer than before, but removing your fraud liability is worth the extra couple of seconds wait.

Any questions or comments welcomed.

 

 

 

 

 

EMV Certification – Live Testing


After several months of arduous programming by Jeff and myself, we’ve finally begun live testing of flowerSoft’s EMV (European MasterCard Visa) certification at one of our shops.  We hope, if everything goes well, to be certified by the end of the month.

Once we’ve obtained the certification, you will be able to upgrade to flowerSoft 2017.
The 2017 version of flowerSoft will allow you to accept credit cards with chip technology.
If you are running flowerSoft 2016 and are up-to-date with your support payments, there is no charge for the upgrade.
If you are running an earlier version of flowerSoft, and are up-to-date with your support payments, there will be a $200 charge for the upgrade to flowerSoft 2017.

EMV compliance requires the use of Cayan’s Genius device.

As a retailer you’re concerned about credit card security. Not only for your customers, but for your own store as well. The EMV liability shift has been in effect for several months.
This means that if there is credit card fraud and you are not running an EMV device (you swiped the card instead of dipping it), the liability if yours and not the bank’s or credit card issuer.

The information below was taken from Cayan’s website.

What is the EMV liability shift and how does it affect me?

From October 1, 2015, US merchants accepting EMV card payments using non-EMV compliant technology are liable for fraudulent transactions. In order to reduce the risk of fraud and costs due to fraudulent transactions, merchants should make sure they are using EMV compliant equipment to process all EMV card payments.

By not upgrading to EMV-ready terminals, a merchant could become an easy target for hackers.

Why use EMV?

The United States is one of the last countries to adopt chip card technology and has 47 percent of the world’s fraud (with only 23 percent of total global purchases). Using EMV reduces the risk of credit card fraud, and helps to reassure customers that their data and credit card information is secure.

How does EMV work?

An EMV card stores its data on an embedded electronic chip, rather than a magnetic stripe. Theembedded chip allows a more sophisticated type of communication between the card and the payment terminal, than magnetic stripe cards allow. EMV cards use a unique transaction-identifying code each time a customer uses their card, making it easier to pinpoint fraudulent transactions.

Guiding customers through the changeover to EMV

Merchants should train their employees to pay close attention to the customer’s payment card. It the card is chip-enabled, they should instruct customers on the correct way to complete the transaction. Employees should inform customers:

  • To dip their card rather than swipe it
  • Not to remove their card from the payment terminal until the transaction is complete. If a customer removes their card before the end of the transaction, they are required to start the transaction process again, .

Currently, all payment terminals in the US still allow cards to be swiped, as some individuals have yet to receive EMV cards.

Preparing employees for customer questions

As EMV is a new technology, merchants should prepare employees for customer questions. They should make sure their employees are able to explain:

  • How EMV keeps a customer’s sensitive card information safe
  • That the transaction may take slightly longer, but it is much more secure.

Does my Genius device accept EMV cards?

Yes, your Genius device is EMV ready. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the Genius device’s keypad and follow the on-screen instructions.

The Genius device’s card slot

My Genius device isn’t reading chip cards, what do I do?

Your Genius device is EMV ready. If your Genius device is not reading a chip card, check it is fully inserted into the card slot.

The Genius device’s card slot

The card is fully inserted but still isn’t being read:

  1. Remove the card from the device.
  2. Check the card slot is illuminated.
    • If the card slot is illuminated, try another card.
    • If the card slot is not illuminated, your POS may not be using up-to-date communication methods. Contact your POS provider to confirm that the integration between your POS and Genius is up to date.

flowerSoft 2017 Stats


The 2017 version of flowerSoft has a total of 39,646 files held in 1,047 different folders.  Of these files 9,065 are programs (all bug-free of course. 🙂 )  and a lot of them are no longer used but still there.

There are also:

  • 648 data files (they mostly hold your data, but also tax table, zip code tables, etc.)
  • 1,726 automatic indexes (to make your data easily accessible)
  • 6,626 output formats (about 50% of them are reports, the other 50% are processes that do not need to be printed, like finance charge calculations.)
  • 3,520 data entry forms (screens)
  • 1,028 selection sets (to facilitate searches done without the use of an index.)
  • 1,170 menu choices (no wonder you cannot find that report you printed last year)
  • flowerSoft’s setup.exe takes 47 minutes and 22 seconds to compile (create)
  • The setup.exe file (with no data) is 283,974 KB or 277.32 MB or 0.27 GB
  • When installed (no data), flowerSoft will take up 1.57 GB of space in your hard drive.

In the late 1980’s, because his data was filling up his 40MB drive, one of the first flowerSoft customers got one of the first 1GB hard drives available for purchase by the general public.  I remember telling him that he would never, ever need another hard drive.
That was it, he could not possibly fill a drive of that size.

So today, that same drive could not even suffice to install the current version of flowerSoft or any flowerSoft version since probably the 1998 version, let alone hold a few years worth of data.  Shows you how much I know. 🙂

I have some customers that can access customer data dating back to the 1990’s and that is only possible because of today’s huge hard drives.

I bought my first computer in the early 80’s from Sears.
It was an Atari 800 and it did not even have a hard drive.  Programs and data were stored in a cassette drive, just like the music cassettes.
I then purchased a TRS80 from Radio Shack and that had 2 diskette drives and a small hard drive and started to write the flowerSoft programs.

If the hard drive size available in 1985 had been anywhere near as what they are today, I probably would have written flowerSoft differently mainly to make it easier on myself.
But that is water under the bridge.  I am not about to start re-writing it now.

 

 

 

 

Logmein Password


Logmein is making everyone change their password to log into their service.

If you haven’t done so, try to log into your Logmein account and you will be presented with a screen asking you to reset your password.  Click on submit and wait for the email that they will send you.

Once you receive the email, click on the link that it contains and reset your password.
Once you’ve done this, send me an email with your new password so that I can connect to your system is yu need me to.

Thanks

A bump in the road…


Written by an anonymous Marine Corps officer.

“THE BATTLING BOYS OF BENGHAZI”

We’re the battling boys of Benghazi,
No fame, no glory, no paparazzi.
Just a fiery death in a blazing hell,
Defending our country we loved so well.
It wasn’t our job, but we answered the call,
Fought to the Consulate and scaled the wall.
We pulled twenty countrymen from the jaws of fate
Led them to safety and stood at the gate.
Just the two of us and foes by the score,
But we stood fast to bar the door.
Three calls for reinforcement, but all were denied,
So we fought and we fought and we fought ’til we died.
We gave our all for our Uncle Sam,
But Barack and Hillary didn’t give a damn.
Just two dead Seals who carried the load
No thanks to us…we were just  “Bumps In The Road”.