Duplicate Credit Card Transactions
It has come to my attention that a problem might exist with identical credit card sales made to the same customer on the same day.
The problem reported is that if a sale is made using the same credit card on the same day for the same amount, one sale will be considered a duplicate and will not be paid.
We mark all submissions to Merchant Warehouse with a flag indicating that duplicate transactions should be allowed but it might be that it is being ignored by their program.
I am working on a report to help you identify these sales, if any, so that you can check your Merchant Report records and verify you have gotten paid for each of these sales.
If you want this report when is ready, probably by tomorrow, let me know and I’ll upload to your system.