Tip #161 – Updating Expired Credit Cards


Tip #161
Updating Expired Credit Cards

When a customer’s credit card becomes expired, flowerSoft will display it like this…

expcc01

At this point you can either hit U to update the highlighted credit card or hit <Enter> to select it.
If you hit <Enter> to select the credit card, flowerSoft will inform you that the card is expired and to either hit U to updated or X to select a different card.

expcc02

When you hut U to update the card, either after selecting it or before selecting it, flowerSoft will prompt you for the expiration date of the credit card.

expcc03

Enter the expiration date using numbers only, no slashes.  So a card that expires in December of 2018 should be entered as 1218.

expcc06

The next time the customer places an order, the credit card will have the correct expiration date.

expcc05

Please be aware that after an approval obtained with a credit card in which you just updated the expiration date, flowerSoft will  ask you to verify the last 4 digits of the credit card with the customer.

expcc04

This occurs because the bank does not return the credit card info and flowerSoft needs to make sure it has the correct last 4 digits of the credit card.

 

 

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