If you use an anti-virus program, I hope it is not AVG or something similar.
AVG does not like programs with .exe extensions that it does not recognize.
It probably asks a question of the user about quarantining the program or not but it reads so convincingly that it is a virus, that I would probably answer “Yes, quarantine it!” and then your troubles start.
I just spent several hours yesterday trying to restore missing files from a customer’s system and this is not the first time it happened, I just wasn’t aware that it was AVG quarantine that made the programs disappear.
This particular customer had been complaining about flowerSoft not sending order and delivery confirmation e-mails on and off for probably the past 6 months. It seemed that every couple of weeks, they would call and tell me that the e-mails were not being sent. Each time I looked, the program that sends the e-mail was missing. I tried renaming the program to see if I could fool whatever or whomever was deleting the file but to no avail, the file kept going missing. I had to make a backup copy of the file and just before flowerSoft was ready to send an e-mail out, I would check to make sure the file was still there and replace it with the backup if it wasn’t. That worked, but I still did not know what was deleting the file.
So this worked until a couple of days ago, when the same customer called and told me that flowerSoft would not open for them. They would click on the icon and a blue screen would just flash on and disappear.
I logged into their system and discovered that one of the database programs that flowerSoft uses was no longer there. I replaced it and everything went back to normal.
Then the following day, they call me again and tell me that their credit cards are not clearing or rather that the pop up that comes up when is time to get approval, was not coming up. Again I connected to their system and was able to confirm that indeed the program used to interface with Merchant Warehouse, was not coming up. I could not see anything wrong and even setting the logging of events on did not help. The log would just have the time the program started and the time it ended with nothing in between. The elapsed time between the starting and ending time was milliseconds. I then had to call Jeff Bandle, a great programmer that among other things wrote the interface program to Merchant Warehouse for help and he discovered that one of his files was missing from their system. I then surmised that some anti-virus program must be deleting or quarantining their files.
I replaced the file and everything started working normally… for a couple of hours. The next call was that the employees could not punch in or out followed within minutes to flowerSoft not opening up in any of the workstations. Again, the culprit was missing files.
So now since nobody could use flowerSoft, I just went from computer to computer trying to find the culprit.
After an hour or so, it was discovered in one of their POS stations. After replacing all the missing files, I un-install AVG from that computer and hopefully now we won’t have any more missing files.
Yet, the shop was without the use of their computers for almost an entire day because of this.
So the moral of the story is be careful how you answer questions about quarantining programs. Make sure the answer you or your employees give is the correct one. The questions are meant to scare you and sometimes they work very well.
If the questions comes up right after performing an action in flowerSoft, call us. flowerSoft does not introduce viruses into your system.
Viruses come from downloading files from the unknown internet sites or opening e-mail attachments. If you get a message after doing one of those two things, definitely pay attention to it. Better yet, don’t open attachments from people you do not know and even if the name looks familiar, make sure the email is really coming from them. If you are not sure, give them a call and ask if they did send you an email with an attachment. Look at the screen shots below for examples of what I’m talking about.
Now, I know that you, just like me, wish you knew a prince in some Middle-East country willing to shower you with money and opportunities …
but this e-mail was not sent to me by the prince himself…
email@example.com in not a prince and I very much doubt that he even knows the prince, so as much as I was tempted, I did not open the attachment and neither should you if you get an e-mail like this.
Brian Stratton is a friend of mine but his e-mail address is not firstname.lastname@example.org so I did not click on the link.
So my point is, do not be tricked into opening attachments or following links from names you recognize but sent by someone else. Always check the email address within the brackets to make sure it did come from the person you know.
As far as anti-virus programs, I can only recommend the one I use, Norton 360. It has never asked me if I want to quarantine one of my programs and when it does ask a question (seldom) it does it make it sound as if the world is coming to an end.