Tip #124 – Delivery Confirmations


Tip #124
Delivery Confirmations

flowerSoft gives you 2 very different ways of sending delivery confirmations, but both ways have 1 thing in common and that is that you must tell flowerSoft that you have delivered the order.

The recommended way of generating delivery confirmations is from the Dispatcher’s menu.
Here is how:

First, generate route & receipt forms for your deliveries.

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Next, you or your driver must log in the deliveries from the route & receipt form.

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After you record all your deliveries, select the D – Delivery Confirmations from the Dispatcher’s menu and select the option you want.

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Here is how one of those delivery confirmations look like…

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That is the recommended way to do delivery confirmations.  However, some of you do not have the time or are not big enough to run route & receipt forms and log your deliveries that way.
For those of you, flowerSoft gives an alternate way of recording the deliveries.
Here is how…

If you want the delivery confirmation to show the delivery date, time and person who accepted the order, bring up the order you have delivered, hit the letter D and the following options will appear

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Select option 2 Add/Updt. Delivery Information.
The following screen will display…

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Update the delivery information as necessary.

If all you want to do is send the customer an email indicating that the order was delivered, bring up the order using the Edit/View option of the Orders menu.
Once you have the order on the screen, hit the letter E to display the e-mail options and then select option #2. Delivery Confirmation

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If the customer has an e-mail address on file, flowerSoft will send the delivery confirmation to that address.  If there is no e-mail address on file, flowerSoft will ask you to enter the e-mail address.

Here is what these email confirmations look like:

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Remember that you can also attach a file to the email, so if you want to you can send your customer a picture of what the arrangement looked like.

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