In some occasions, when an order comes in through your web site, it is for delivery outside of your normal delivery area.
Sometimes you need to turn this incoming order into an outgoing order, that is why flowerSoft when processing an incoming web order asks:
If you answer “No”, meaning that you will give this order out to another florist and essentially telling flowerSoft to turn this incoming order into an outgoing order, flowerSoft will ask you if you want to split the service charge into a relay and a delivery charge:
If you select not to split the service charge into a relay and a delivery charge, flowerSoft will transfer the entire service charge to the relay charge of the outgoing order.
This means that you get to keep the entire service charge. However, if you choose “Yes”, I want to split the service charge into a relay and a delivery charge, flowerSoft will then ask you for the delivery charge amount:
Let’s say you decide to give the filling florist $5 for delivery, flowerSoft will then display the following screen:
It will show you how much you will be giving the filling florist ($67.95) and how much you will be keeping for yourself ($6.95) and ask you for verification.
Once you verify that the amount are correct, flowerSoft will transfer the order into the sales file as an outgoing order. See below.
A note about fuel surcharges and incoming web orders. A fuel surcharge cannot be added to an incoming web order because the customer has already agreed to pay a total amount for the order and that cannot be changed. If you want to add a fuel surcharge to incoming web orders, you must make that part of your web order-entering process.
However, on incoming orders from wire services, flowerSoft will allow you to apply a fuel surcharge to the order. See below.
After you enter how much of the incoming wire service order should be considered delivery, flowerSoft will calculate and add the fuel surcharge to the order, as shown below.