Daily Archives: March 10, 2012

Tip #068 – Routing Your Deliveries

Tip #068
Routing Your Deliveries

If you use the Route & Receipt option in the Dispatcher’s menu, you know that flowerSoft can display the location of your deliveries in a map.  See below.

Select the deliveries to go into your route & receipt form.

and print your route & receipt sheet.  flowerSoft will then ask you if you want to display a Google map with your delivery stops.

If you answer “Yes”, flowerSoft will pass the delivery information to Google Maps and then…

A map indicating your delivery stops will be displayed.  You can also ask Google to give you directions to each stop.

Your shop will always be the starting location.

At the present time Google does not optimize your route.  This means that Google will give you directions according to the way you entered the deliveries into the route & receipt form, which means that it is probably not the best order sequence for the deliveries.

However, there are now several web sites that will take your delivery stops and optimize the route for the most efficient way to make those deliveries.

One such option is a web site called myrouteonline found in www.myrouteonline.com.  This service will optimize your deliveries when you provide it with a csv file of your delivery stops, which flowerSoft provides for you.

This service is free if you do not have more than a few deliveries (10 or less) but if you are going to route more than that, then you must pay for a subscription.  These subscriptions allow you a certain number of credits per year.

So if you want to optimize your delivery route, check one of these web services.  There are many, so if you find one that you think is better than my routeonline, then please let us know.

New Web Order Feature

In some occasions, when an order comes in through your web site, it is for delivery outside of your normal delivery area.
Sometimes you need to turn this incoming order into an outgoing order, that is why flowerSoft when processing an incoming web order asks:

If you answer “No”, meaning that you will give this order out to another florist and essentially telling flowerSoft to turn this incoming order into an outgoing order, flowerSoft will ask you if you want to split the service charge into a relay and a delivery charge:

If you select not to split the service charge into a relay and a delivery charge, flowerSoft will transfer the entire service charge to the relay charge of the outgoing order.

This means that you get to keep the entire service charge.  However, if you choose “Yes”, I want to split the service charge into a relay and a delivery charge, flowerSoft will then ask you for the delivery charge amount:

Let’s say you decide to give the filling florist $5 for delivery, flowerSoft will then display the following screen:

It will show you how much you will be giving the filling florist ($67.95) and how much you will be keeping for yourself ($6.95) and ask you for verification.

Once you verify that the amount are correct, flowerSoft will transfer the order into the sales file as an outgoing order.  See below.

A note about fuel surcharges and incoming web orders.  A fuel surcharge cannot be added to an incoming web order because the customer has already agreed to pay a total amount for the order and that cannot be changed.  If you want to add a fuel surcharge to incoming web orders, you must make that part of your web order-entering process.

However, on incoming orders from wire services, flowerSoft will allow you to apply a fuel surcharge to the order.  See below.

After you enter how much of the incoming wire service order should be considered delivery, flowerSoft will calculate and add the fuel surcharge to the order, as shown below.