Monthly Archives: January 2012

Welcome to the flowerSoft Silver Blog!


Welcome to the flowerSoft Silver blog.
We are starting our 30th year in business!
Yet, we are constantly improving and adding new features to the program in an effort to make it as good as any software can be.
If you are a flowerSoft user, feel free to comment on the program.
What you would like to see added or improved.
If you are a florist but not a flowerSoft user, feel free to ask any questions about flowerSoft and explore all of its features.  We can give you a web demo if you have an interest.

Thank you!


Please take a second to rate each post you read.

All you have to do is click on the number of stars you would like to give a post, just as if you were rating a movie.
I’d like to know which posts you find more interesting or useful than the others.

Thank you.

Tip #053 – The Ctrl + End Combination Keystroke


Tip #053
The Ctrl + End  Combination Keystroke

Another nice trick to know is the Ctrl + End keystroke combination.  It will save you a lot of time when you want to erase the contents of a field.
This keystroke combination works the same way in all flowerSoft modules.

What does Ctrl + End do exactly?
Holding down the Ctrl key and then tapping the End key will erase the contents of the field from the cursor position.

For example, let’s say you have typed a line of instructions for your designer or a line on an enclosure card or anything else, and then you are not happy with it.
Simply arrow up to the line, go to the spot in the field where you want to erase from and instead of hitting the Space Bar or the Delete key to get rid of all the words. hit Ctrl + End.
Everything will be gone from the space the cursor location to the end of the field.

Tip #052 – Erasing a Line Item From an Order


Tip #052
Erasing a Line Item from an Order or
How to get rid of an item on an order

OK, so you are taking an order for a customer that is buying quite a few things…

and all of a sudden he or she says “You know what, let’s forget about the basket.”

What do you do to get rid of the item?
Well, what I see most of the time is the clerk arrow up to the item and then try to use the space bar to get rid of the line, but that will not work.
Why?  Because flowerSoft always defaults to a quantity of one, so if you space over the 1, flowerSoft just puts it back.
You can space over the item code, but you won’t be able to get rid of the item description either, even if you know about the (next tip) Ctrl + End keystroke combination.
So you get more and more frustrated about your inability to get rid of the item, but you shouldn’t really because there is a very simple way to accomplish what you are trying to do.

The easy way to get rid of the line is to simply enter a zero in the quantity field and hit Enter.

Viola!  The item is gone and the subtotal reflects the correct new amount.

Tip #051 – The F3 (Order Map) Key


Tip #051
The F3 (Order Map) Key

Perhaps the most useful “function” key in flowerSoft.

Unlike graphical applications that can display many characters and lines on one screen, sometimes making it difficult to read because of the small size of the letters, flowerSoft only displays a maximum of 80 characters per line and never more than 24 lines per screen.  This allows the letters to be of a nice size and the words easy to read.
Because of this space limitation, in order to gather all the information needed to complete an order, flowerSoft has to spread the fields required over several screens or forms.

Normally, flowerSoft “guides” you through the order taking process, displaying the different screens as you go from section to section.  However, sometimes you have to go back to a previous screen to either edit or add more information.  Although hitting the Page Up key will take you to a previous screen and the Page Down key take you to the next screen, sometimes the screen you want is not either the previous or next screen.
You can hit Page Up or Page Down repeatedly to get to the correct screen but there is a much easier way, and that is by pressing the F3 key.

When you press the F3 key, from anywhere in the order, flowerSoft will display a “map” of the order…

This “map” allows you to go to any of the different sections of the order by just pressing the number in front of the section.

For example, to go to the recipient’s name and address section, you would press F3 to display the map and then the number 2.
You can do the same to go to any of the other sections of the order, like the “Sold To” information by pressing 1 or the enclosure card message by pressing 7, etc., etc.

In addition, there are some other very useful functions available that are shown at the bottom of the screen.

For example, after pressing the F3 key, you can press “S” to switch the order type, or “+” to bring up a calculator or “C” to display a 3-month calendar, “D” to bring up the “default” orders,  etc., etc.

So there you have it, the next time you need to jump to a specific section of an order, press the F3 key instead of hitting Page Up, Page Down or the Enter key.
It is a lot easier and will keep you from getting frustrated because you don’t seem to be able to get to the screen you want to get to.

Tip #050 – “Suspending” an Order


Tip #050
“Suspending” an Order

This is such an old flowerSoft feature, that I just take it for granted that every one knows about it but in reality a lot of the more recent flowerSoft users probably are not aware of this feature.

When flowerSoft was first being developed, Windows was not available yet.  The first version of Windows, Windows 1.0 first came into existance on November of 1985, about a year after the first version of flowerSoft was first deployed.

Therefore, in those days, there was no way to open another flowerSoft “window”,
So, if a customer called with an order and you started entering it in the cumputer and got to the method of payment field and the customer said something like “My credit card is maxed out, I’ll call you back with my wife’s card number” or “I don’t have the apartment #, I’ll call you back with that info in 5 minutes.”, you could not leave that order on the screen and open another flowerSoft window and continued taking other orders.
You either had to take the other orders by hand on a piece of paper or you had to escape out of the order a lose all the information you had entered.
Hence the birth of flowerSoft’s “suspend” and order feature.

If while in the middle of an order, you hit the Esc key, flowerSoft will display this prompt…

Notice that when flowerSoft asks you “Do You Want to Exit?”, you have the option of answering “S” to “suspend” the order.

What does “suspending” an order mean?  It means that flowerSoft will make a copy of the order as it is at the moment you hit the Esc key and save it to a different location in your hard disk.
You can then, at a later time, “recall” the suspended order and not have to re-enter all the information you entered previously.

How do you “recall” a suspended order?  The same way you look for a “default” order.
Press the Home key from the “Source” field and flowerSoft will display all the suspended orders it has on file.
All you have to do is select the correct one from the list.

On the multi-user version of flowerSoft, if flowerSoft detects that a clerk who previously suspended an order which has to be delivered today, is entering a new order in any flowerSoft terminal in the network, the following warning will be displayed…

The clerk has then the option of bringing up the suspended order or continuing with the new order.
This helps prevent “suspended” orders from being “forgotten” in the system.

Gotcha

flowerSoft displays a list of all suspended orders for you to select the correct one.  Once you select one of the “suspended” orders, flowerSoft displays the order and asks you if it is the correct order.
If you answer “No”, flowerSoft returns the order to the “suspended” orders file but if you say :Yes” this is the correct suspended order, flowerSoft deletes it from the “suspended” orders file.

Why is this a gotcha?  Because if you for some reason have to exit the order again and do not suspend it, all the information you entered will be lost.
So remember, if you recall a “suspended” order and then for any reason have to exit out of the order again, “suspend” it one more time if you want to be available for recalling later on.

Tip #049 – “Default” Orders (Cont.)


Tip #049
How to bring up an existing “default” order

So now you know wat a “default” order is and how to create one, but how do you bring one up durg order entry?

If you have ever “suspended” an order and then recalled it by pressing Home from the “Source” field, then you probably know how to do it.

Err… you don’t know how to suspend and order?  OK, I guess that will be post #050.

Getting back to the “default” orders and how to bring an existing one up, when you are in the “Source” field, which is the first field you go to when entering an order, press the Home key.

When you press Home from the source field, flowerSoft displays…

Go ahead and press 2. Get “Default” Order.  flowerSoft will then display a list of all the “default” orders you have created.

Please note that flowerSoft displays all the default orders you have entered, not just the ones you have entered for a particular customer, since at that point you have not told flowerSoft who the customer is.

However, if you are entering an order for an account that has “default” orders, flowerSoft will give you a heads-up once you get to the “Ordered By” field.

At this point, you can press the F3 key and then “D” to bring up the “default” orders for this customer if you want to use it as a template for the new order.

Ahh… I have not told you about the F3 key yet.  That will be post #051.

Tip #048 – Default Orders (Cont.)


Tip #048
How to make an order the “default” order

To make an order the “default” order for a customer is a very simple process.
Simply bring up the order by using the Edit/View Orders option of the Orders menu and once the order is up on the screen, press the letter D.

flowerSoft will then display the different options you can access when you press “D“.
Select 5. Make “Default” Order and flowerSoft will then display…

That is all there is to it.  You now have a “default” order for the customer.

Tip #047 – “Default” Orders


Tip #047
“Default” Orders

What is a “default” order?
A “default” order is an order that doesn’t change much each time the customer places it.

If you have customers that keep sending basically the same thing to different recipients, or customers that order the same thing time after time for their own home or location.

Examples of this type of customer could be a real estate company sending a plant to customers who used them to either sell or buy a house, or a restaurant that orders the same floral arrangement each week.

If you have customers that place such type of orders, flowerSoft gives you a way to save most of the time spent entering the order by allowing you to create “default” orders for those customers.

You can have as many “default” orders as you want. You can even have different “default” orders for the same customer.

So now that you know what a “default” order is and if you have any use for them, the next question should be:

“How do I create a “default” order?”

For that information, read the next tip.