Tip #016
Voiding vs. Reversing

Do you know when to void an order and when to reverse it?

Here is the bottom line.

If on the same day the order was taken, cash orders should be voided. If after the day on which the order was taken, the order should be reversed.

ON ACCOUNT orders should ALWAYS be voided unless they have appeared on a statement that has been sent to the customer.

If they have appeared on a statement, they should be reversed.