Aliases and FUAs
Alias = As Known As or AKA
FUA = Frequently Used Address
These are 2 terms used in flowerSoft you should be familiar with and know what the differences are between them.
On this post, let’s start with Aliases, we’ll deal with FUAs on the next post.
There are 2 different kind of aliases, customer aliases and recipient aliases.
They are kept in 2 different databases and are not interchangeable. In other words, a customer alias will not work in the “Deliver To” field and a recipient alias will not work from the Account Number or Account Name fields.
When entering a customer alias from the account # field, you can enter it directly into the field. Nothing has to preceed it.
If you enter an alias into the account name field, you must precede it with a period (.) to alert flowerSoft that what you are entering is not an account name but an alias you are providing.
Once an alias is entered, and is a valid one (found in the database) flowerSoft will fill out all the information associated with that alias for you. Account number, name, address, city, state, zip code and telephone numbers. Customer aliases must be unique. You cannot have duplicate aliases because flowerSoft would not know which one you want to use. As a matter of fact, flowerSoft will prevent you from entering a new alias that is already in use for someone else. However, you can have several different aliases for the same customer, as long as they are unique.
Recipient aliases are similar to customer aliases but can only be used from the “Deliver To” field and you must always preceed them with a period (.) or you must press F9 ro have flowerSoft prompt you for the alias.
However, there is another BIG difference between customer and recipient aliases and that is that recipient aliases DO NOT have to be unique! In other words, you can have 2 totally different recipient’s with the same recipient alias.
This allows us to have (to our knowledge) another flowerSoft feature not found in any other florist software.
Let us explain, let’s say that you have 10 very good customers that send flowers to their wifes often. You don’t want to be embarrased by having to ask for their names each time they place an order order. You know your memory is not what it used to be and even worse, you don’t want to further embarras yourself by calling her wife by the wrong name. So what can you do to look good in the eyes of your customer and make them think you remember their wife’s name?
You can give each one of those ten wives the alias of “wife” and you will never have to ask for their name again!
The same goes for mother or daughter or aunt or girlfried or anything else. Each time, flowerSoft will bring up the correct recipient information.
Now, ain’t that cool?